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Support Team Lead

1 week ago


Roodepoort, Gauteng, South Africa Architectural Services Full time
Job Overview:

The Customer Support Agent role at Architectural Services involves providing top-notch customer service, resolving complex issues, and promoting excellent service standards.

Key Skills and Qualifications:

  • Degree in relevant field (advantageous).
  • Excellent verbal and written communication skills.
  • Computer literacy (MS Office, Excel, PowerPoint).
  • Strong interpersonal skills.
  • Prior experience in telematics (advantageous).
  • Deep understanding of customer service management process.
  • Good knowledge of end-to-end supply chain and demand impacts.

Attributes:

  • Patience.
  • Attentiveness.
  • Assertiveness.
  • Clear communication skills.
  • Action-oriented.
  • Time management.
  • Planning and organizing.
  • Great work ethic.
  • Attention to detail.
  • Problem-solving.
  • Analytical thinking.