Customer Service Representative

15 hours ago


Roodepoort, Gauteng, South Africa WNS (Holdings) Limited (ADR) Full time
CUSTOMER SERVICE REPRESENTATIVE

WNS Global Services manages and operates business processes for leading global organizations. We custom-design, implement and operate over 400 processes, many of them end-to-end, working as an extension of the client's enterprise.

Responsibilities:
  • Provide exceptional customer service to ensure a high level of client satisfaction.
  • Analyse customer needs to deliver tailored solutions that meet their requirements.
  • Investigate and resolve customer enquiries in a timely and effective manner.
  • Escalate any queries or complaints to the appropriate channels for prompt resolution.
  • Communicate product and service information accurately to clients to maintain consistency across the organization.
  • Promote cross-selling opportunities to enhance customer experience and loyalty.
  • Maintain accurate records using customer-related information systems.
  • Contribute to team success by achieving personal targets and adhering to company standards.


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