Results-Driven Debt Collection Team Leader

3 days ago


Randburg, Gauteng, South Africa Afrizan People Intelligence (PTY) LTD Full time
About the Role

This is an exciting opportunity to join our dynamic team as a Team Leader - Outbound Debt Collection. We are looking for a results-driven professional who can drive business growth, develop high-performing teams and meet targets.

Key Responsibilities
  • Lead a team of Outbound Debt Collection Agents.
  • Drive daily and monthly production and achieve set targets and Service Level Agreements.
  • Provide accurate daily reporting on individual and team performance.
  • Implement process improvements to enhance team productivity.
Requirements
  • Minimum Matric qualification.
  • Tertiary qualification or course in management (advantageous).
  • At least 5 years' experience in a debt collection call center.
  • Leadership experience as a Team Leader/Team Manager/Supervisor.
  • Experience with handling IR procedures and performance improvement processes.
Skills and Competencies
  • Problem-solving and decision-making skills.
  • Customer-centricity and communication skills.
  • MS Office proficiency.
Salary Range

R4000 to R6500



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