Hospitality Operations Manager

3 weeks ago


Cape Town, Western Cape, South Africa Career Custodians Full time
Job Title: Service ManagerCompany: Career Custodians

Summary:

We are seeking an experienced Service Manager to join our dynamic team at Career Custodians. The ideal candidate will have a strong background in hospitality management and excellent communication skills.

Key Responsibilities:

  • Ensure service levels are maintained and sustained in the Restaurant and Front Office.
  • Maintain the Aesthetics Manual for food and beverage.
  • Maintain the Facilities Management Manual for food and beverage.
  • Produce management reports as required.
  • Sign off monthly income statements.
  • Cordinate daily Front of the House and Back of the House restaurant operations
  • Respond efficiently and accurately to customer complaints
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Ensure compliance with sanitation and safety regulations
  • Control operational costs and identify measures to cut waste
  • Implement policies and protocols that will maintain future restaurant operations
  • Process payroll and maintain all relevant records
  • Ensure all employees are working within outlined operating standards
  • Report on financial performance, inventory, and personnel

Requirements:

  • Grade 12 or equivalent
  • Accommodation Certificate/Hotel School diploma is advantageous.
  • Previous experience in the same or similar position in a 4/5-star hotel
  • Familiar with all duties and procedures in a restaurant Environment
  • MS Office (Word, Excel and Email) is essential
  • Opera experience is advantageous

Competencies:

  • Communication:
    • Verbal Communication
    • Comprehension
  • Cognition/Thinking:
    • Decision Making and Judgement
    • Problem Solving
  • Interaction with Others:
    • Influencing Others
    • Relationship Building
  • Personal Effectiveness:
    • Adaptability and Flexibility
    • Attention to Detail/Quality
    • Results Focus and Initiative
  • Management/Leadership:
    • Coaching and Mentoring
    • Fiscal Accountability


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