Hospitality Operations Manager
3 weeks ago
Summary:
We are seeking an experienced Service Manager to join our dynamic team at Career Custodians. The ideal candidate will have a strong background in hospitality management and excellent communication skills.
Key Responsibilities:
- Ensure service levels are maintained and sustained in the Restaurant and Front Office.
- Maintain the Aesthetics Manual for food and beverage.
- Maintain the Facilities Management Manual for food and beverage.
- Produce management reports as required.
- Sign off monthly income statements.
- Cordinate daily Front of the House and Back of the House restaurant operations
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Implement policies and protocols that will maintain future restaurant operations
- Process payroll and maintain all relevant records
- Ensure all employees are working within outlined operating standards
- Report on financial performance, inventory, and personnel
Requirements:
- Grade 12 or equivalent
- Accommodation Certificate/Hotel School diploma is advantageous.
- Previous experience in the same or similar position in a 4/5-star hotel
- Familiar with all duties and procedures in a restaurant Environment
- MS Office (Word, Excel and Email) is essential
- Opera experience is advantageous
Competencies:
- Communication:
- Verbal Communication
- Comprehension
- Cognition/Thinking:
- Decision Making and Judgement
- Problem Solving
- Interaction with Others:
- Influencing Others
- Relationship Building
- Personal Effectiveness:
- Adaptability and Flexibility
- Attention to Detail/Quality
- Results Focus and Initiative
- Management/Leadership:
- Coaching and Mentoring
- Fiscal Accountability
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