Wine Service Professional
1 month ago
The Sommelier at MSC Cruises provides exceptional wine service to guests, adhering to corporate guidelines and working under the supervision of the Maître D'Hôtel. This role involves overseeing the inventory of wine lists and training dining service and bar colleagues to meet assigned revenue targets.
Key Responsibilities- Provide Outstanding Wine Service: Deliver excellent wine service in all restaurants, assist in creating wine menus, and pair wines with food to complement different styles of cuisine and food preparation methods.
- Increase Wine Sales: Demonstrate personal attention, apply selling techniques, and focus on customer needs to increase wine sales.
- Report Complaints: Report any wine service complaints to the Maître D'Hôtel and ensure a fast and courteous response to guests.
- Train Colleagues: Provide regular wine knowledge training to dining service and bar colleagues.
- Oversee Inventory: Manage the inventory of wine and produce reports.
- Language Skills: Fluent English, oral and written, with any additional European language considered an advantage.
- Education: High School certificate and Sommelier certificate (Wset level 3 or similar).
- Experience: At least 1 year of experience as a Sommelier in a 4/5-star restaurant, hotel, or resort.
- Skills: Excellent knowledge of fine wines and premium beverages, excellent communication and interpersonal skills, and a passion for hospitality and customer service.
- Computer Literacy: Proficient in computer systems.
- Valid Passport: South African Passport.
- Police Clearance: Police Clearance certificate.
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