IT Infrastructure Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Planet10 Full time

**Job Summary**

We are seeking a highly motivated IT Infrastructure Support Specialist to join our team at Planet10 in Belville. As an essential member of our support team, you will be responsible for providing top-notch technical assistance to end-users, ensuring the smooth operation of our systems, and contributing to the overall success of our organization.

**About the Role**

This is an exciting opportunity for a junior resource with 1-2 years of working experience to take on new challenges and grow with our company. The ideal candidate will have excellent English language skills and be comfortable working in a dynamic, fast-paced environment. We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience.

**Key Responsibilities**

  • System Health Checks: Perform regular health checks on servers, backup systems, and integrations to ensure they are running smoothly.
  • End-User Support Triage: Handle end-user queries and escalate issues to Level 2 support as needed.
  • Simple User Requests: Provide over-the-shoulder support and respond to frequently asked questions.
  • Service Request Processing: Process user onboarding requests and other service-related tasks.
  • System Personalization: Assist users with customizing system settings and search filters.
  • Respond to End-User Queries: Address access level queries, reporting, and user-level incidents.
  • Respond System Event Alerts: Log faults and respond to system performance incidents.
  • Usability Checks: Verify system responsiveness and perform data quality checks.
  • Create Problem Records: Document repeat incidents and integrate reporting.

**Required Skills and Qualifications**

  • Excellent Communication Skills: Ability to interact effectively with end-users and other stakeholders.
  • Basic IT Support Skills: Knowledge of systems and ITSM processes is beneficial.
  • English Language Proficiency: Fluency in English is required, with some Portuguese-speaking candidates also welcome.

**Benefits**

We offer a comprehensive benefits package, including competitive salary, career growth opportunities, and a collaborative work environment.

**About Us**

Planet10 is a dynamic organization committed to delivering exceptional services to our clients. We value diversity, innovation, and teamwork, and we're looking for like-minded individuals to join our team.



  • Cape Town, Western Cape, South Africa Datafin Recruitment Full time

    We are seeking a skilled IT Infrastructure Support Specialist to join our team at Datafin Recruitment. As the ideal candidate, you will possess strong technical knowledge and excellent problem-solving skills.The successful candidate will be responsible for providing onsite support for daily incident resolution and service requests fulfilment. They will...


  • Cape Town, Western Cape, South Africa Being IT Full time

    OverviewWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team at Being IT. As a Cloud Infrastructure Specialist, you will be responsible for managing and overseeing the release process for software applications, ensuring timely and efficient deployments.Key Responsibilities:Manage and oversee the release process for software...


  • Cape Town, Western Cape, South Africa Data Centrix Full time

    Job SummaryData Centrix seeks a highly skilled IT Infrastructure Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert-level support for Microsoft server and cloud services, as well as Endpoint Manager (SCCM and Intune).Critical RequirementsMatric Qualification: MCSE with 70-703, 70-745 or...


  • Cape Town, Western Cape, South Africa E-Merge Full time

    Cloud Infrastructure Support SpecialistE-Merge is seeking a highly skilled Cloud Infrastructure Support Specialist to join their team. The ideal candidate will have 3-5 years of experience in a similar role and possess strong technical skills in Linux (Ubuntu), Vmware Vsphere / ESXi, Networking / Diagnostics / Wireshark, and Internet Information Services.Key...


  • Cape Town, Western Cape, South Africa Datafin Recruitment Full time

    Job Title: Cloud Infrastructure Support SpecialistAbout the Role:We are seeking a highly skilled Cloud Infrastructure Support Specialist to join our team at Datafin Recruitment. As a key member of our infrastructure support team, you will be responsible for the maintenance, expansion, and support of our cloud infrastructure, ensuring seamless service...


  • Cape Town, Western Cape, South Africa Robert Walters Full time

    Robert Walters is seeking a skilled Enterprise Infrastructure Support Specialist to join our team in Western Cape, Cape Town. This role offers a competitive salary of R1,200,000 - R1,500,000 per annum, depending on experience.About the RoleThis is an exciting opportunity for a seasoned Senior Support/Infrastructure Engineer to take on a leadership role in...


  • Cape Town, Western Cape, South Africa IOCO Full time

    About the RoleWe are seeking a highly motivated Desktop Support Specialist to join our IT Infrastructure team in Cape Town. As a key member of our team, you will provide exceptional support to our clients, ensuring their technology needs are met efficiently and effectively.


  • Cape Town, Western Cape, South Africa Datafin Recruitment Full time

    We are seeking a highly skilled and experienced Cloud Infrastructure Support Specialist to join our team at Datafin Recruitment.Job OverviewIn this critical role, you will be responsible for the maintenance, expansion, and support of our client's cloud infrastructure, ensuring seamless service delivery to all clients.Key ResponsibilitiesMaintenance and...


  • Cape Town, Western Cape, South Africa Dash Recruitment Full time

    Dash Recruitment is seeking a highly skilled IT Infrastructure Support Specialist to join their team. This is an exciting opportunity for a motivated and experienced professional to work with a variety of companies across multiple locations.Estimated Salary: $60,000 - $80,000 per annumJob DescriptionThe successful candidate will be responsible for building...


  • Cape Town, Western Cape, South Africa Parvana Full time

    About ParvanaEstablished in the 1990s and headquartered in Cape Town, Parvana is a global company with over 500 employees. Our diverse team comprises engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing who are passionate about leveraging cutting-edge technology and digitised processes.Job OverviewWe are seeking a...


  • Cape Town, Western Cape, South Africa Hyperclear Tech Full time

    Job Summary:We are seeking a highly skilled Cyberlogic Infrastructure Support Specialist to join our team at Hyperclear Tech. As a key member of our Managed Services support landscape, you will be responsible for providing advanced technical support and troubleshooting for server, networking, and internet-related issues in a fast-paced, enterprise IT...


  • Cape Town, Western Cape, South Africa Parvana Full time

    About Our ClientEstablished in the 90s and headquartered in Cape Town, our client is a global company with over 500 employees. They are a diverse team of engineers, developers, and specialists who utilise cutting-edge tech and digitised processes.Our ValuesWe prioritise integrity and commitment to unity. We foster an environment where innovation thrives and...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    At Recru-it, we are seeking a skilled Cloud Infrastructure Strategist to lead our Azure operations team. With a strong background in cloud computing and experience managing large-scale Azure infrastructure, you will be responsible for overseeing the deployment, management, and maintenance of our cloud resources.About the RoleThis is a challenging and...


  • Cape Town, Western Cape, South Africa BCXP Full time

    We are seeking a skilled Technical Support Specialist to join our team at BCXP, where you will play a vital role in ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesTo provide timely and effective technical support for incidents arising from hardware deployed in stores, ensuring first-time resolution without return trips.To actively...


  • Cape Town, Western Cape, South Africa Persona Staff Full time

    About UsAt Persona Staff, we pride ourselves on providing top-notch IT solutions to our clients. Our team of experts is dedicated to delivering exceptional service and support.Job OverviewWe are seeking an experienced IT Infrastructure Support Specialist to join our team. This role will be responsible for providing technical assistance and support to our...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Title: IT Infrastructure SpecialistAn exciting opportunity has arisen for a skilled IT Infrastructure Specialist to join our team at West Coast Personnel. As an IT Administrator, you will be responsible for managing and maintaining our IT infrastructure, ensuring seamless operations for our call center supporting English and Spanish customers.Key...


  • Cape Town, Western Cape, South Africa Leeu Collection South Africa (Pty) Ltd. Full time

    Job Title: IT Infrastructure SpecialistCompany Overview:Leeu Collection South Africa (Pty) Ltd. is a dynamic organization seeking an experienced IT Infrastructure Specialist to join our team.Salary:R450,000 - R550,000 per annum based on experience and qualifications.Job Description:Main Responsibilities:Manage and monitor IT systems and infrastructure to...


  • Cape Town, Western Cape, South Africa CallForce Full time

    IT Support and Infrastructure RoleThe IT Support and Infrastructure team at CallForce is responsible for providing call/incident management, IT support, control, and tracking of information technology (IT) assets. This team plays a key role in ensuring that our customers receive high-quality technical support and services.Key ResponsibilitiesIncident...


  • Cape Town, Western Cape, South Africa Dante Personnel Full time

    We are seeking a highly skilled IT Infrastructure Specialist to join our team at Dante Personnel East Rand.The successful candidate will have a strong background in IT software development, systems administration, and network infrastructure management.Key responsibilities include:Maintaining and administering network infrastructure, ensuring high...


  • Cape Town, Western Cape, South Africa Sci Tech Placements Full time

    Job Title: Cloud Infrastructure SpecialistAbout the Role: We are seeking a highly skilled Cloud Infrastructure Specialist to join our team at Sci Tech Placements. As a Cloud Infrastructure Specialist, you will be responsible for designing and maintaining scalable containerized environments for AI model deployment, managing and implementing CI/CD pipelines,...