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Fashion Expert Liaison

1 month ago

Sandton, South Africa Initiate International Full time
Role Summary

Initiate International is seeking a Swedish-speaking Luxury Client Concierge to join their team in Johannesburg, South Africa.

Key Responsibilities
  • Customer Assistance: Provide expert advice to Swedish-speaking customers via email, chat, and social media.
  • Fashion Expertise: Share knowledge of luxury brands, collections, and trends to enhance the shopping experience.
  • Order Management: Handle customer inquiries, process orders, and manage returns with efficiency.
  • Problem Solving: Address customer challenges and showcase exceptional problem-solving skills.
  • Cross-Department Collaboration: Work with other teams to address customer concerns and contribute to service improvements.
Requirements
  • Language Skills: Fluent in Swedish (written and spoken) with excellent linguistic skills.
  • English Proficiency: Excellent communication skills in English, the universal language of fashion.
  • Fashion Passion: A love for luxury fashion and a keen eye for style.
  • Customer Focus: A genuine desire to create memorable experiences for valued clients.
  • Multitasking Ability: Ability to handle multiple inquiries while maintaining composure.
  • Tech-Savvy: Comfortable navigating online platforms and systems.

We are looking for a fashion-forward individual who can deliver exceptional customer service and contribute to the growth of our luxury brand.