Enterprise Software Onboarding Specialist

1 month ago


Stellenbosch, Western Cape, South Africa Exceed Human Resource Consultants Ltd Full time
Job Description

We are seeking a skilled Enterprise Software Onboarding Specialist to join our team at Exceed Human Resource Consultants Ltd. As an integral part of our organization, this role is responsible for ensuring seamless onboarding of clients onto our enterprise travel reservation software platform.

About the Role:

Responsibilities include:
  • Analyzing support tickets and escalating complex issues to our technical team.
  • Following up on tickets and resolving them in a timely manner.
  • Participating in online meetings with clients, technical team members, and management to discuss project progress.
  • Reporting implementation of our software platform to stakeholders.
  • Analysing organizational data to identify trends and areas for improvement.
  • Determining information system requirements and defining project objectives.
  • Making recommendations on system settings and workflows to improve efficiency.
  • Writing detailed reports and documentation on projects and client onboarding processes.

Requirements:

This role requires a Bachelor's degree in Computer Science or Business Administration, as well as previous experience in IT support. Knowledge of the tourism industry is highly beneficial. The ideal candidate will possess excellent written and verbal communication skills, as well as the ability to work collaboratively in a team environment.

Estimated Salary: $65,000 - $90,000 per annum

Exceed Human Resource Consultants Ltd offers a dynamic work environment, opportunities for professional growth, and a competitive salary package.
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