Consumer Protection Specialist
5 days ago
We are seeking a highly skilled and experienced Consumer Protection Specialist to join our team at I-PAYE Limited. The ideal candidate will have a strong background in consumer protection and regulatory compliance.
The key responsibilities of this role include:
- Undertaking all responsibilities listed below;
- Assisting the management team in developing a strategic approach to trading standards issues and associated service activity, based on local, regional, and national priorities;
- Liaising with partners and stakeholders to ensure effective communication and collaboration;
- Carrying out inspections and responding to complaints from clients;
- Supervising Trainee Trading Standards Officers and/or work experience students;
- Preparing and presenting accurate written and/or verbal reports, briefings, and presentations to senior managers, the Mayor, Cabinet, Committees, and other bodies;
- Investigating complaints relating to breaches of legislation enforced by the team; preparing and presenting reports for legal proceedings; and giving evidence in Court.
The successful candidate will possess:
- Detailed knowledge of legislation enforced by the Service, evidential and Court procedures;
- Knowledge of the principles of primary authority arrangements;
- DCATS qualified or equivalent or relevant experience or DTS qualified or equivalent;
- Previous involvement in the provision of advice about and the enforcement of legislation undertaken by Trading Standards;
- Experience of working in multi-disciplinary teams;
- Ability to assimilate knowledge of Trading Standards practices;
- Ability to assess and analyse problems; make sound judgements and decisions;
- Ability to communicate effectively with people in all work situations;
- Ability to prepare and present clear, concise and effective reports;
This is an exciting opportunity for a motivated and skilled individual to join our team and contribute to the delivery of high-quality services to our customers.
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