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Consumer Protection Officer

2 weeks ago

East London, Eastern Cape, South Africa I-PAYE Limited Full time

About Us

I-PAYE Limited is committed to protecting and enhancing the quality of life for residents and businesses in our community. As a key player in the consumer protection sector, we strive to provide exceptional services and uphold high standards of excellence in all aspects of our work.

Job Description

This is an exciting opportunity to join our team as a Consumer Protection Officer. In this role, you will be responsible for enforcing legislation and ensuring compliance with regulatory requirements. Your primary objective will be to improve the quality, safety, and standards of consumer protection provided to businesses and residents through a range of intervention strategies.

Main Responsibilities

  • Enforcing legislation and ensuring compliance with regulatory requirements
  • Improving the quality, safety, and standards of consumer protection provided to businesses and residents
  • Providing guidance and support to residents and businesses on consumer protection matters
  • Investigating complaints relating to breaches of legislation enforced by the team
  • Preparing and presenting reports for legal proceedings and giving evidence in Court
  • Developing and maintaining relationships with partners and stakeholders
  • Ensuring adequate records and databases are maintained
  • Preparing protocols, procedures, guidance, and other documentation relating to regulatory enforcement
  • Participating in events aimed at promoting good standards of trading standards and consumer protection