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Business Operations Manager

1 week ago

Sandton, South Africa Clicks Group Limited Full time

We are looking for a dedicated and results-driven Business Operations Manager to join our team. In this role, you will be responsible for planning and driving the implementation of operational plans for our Franchise stores in Gauteng and surrounding areas.

The successful candidate will lead store teams to achieve business and regulatory standards, deliver exceptional customer service, and consistently grow profitability.

Key Responsibilities:
  • Conduct regular store visits to perform Quality Assurance and Business Reviews, provide feedback, and implement corrective actions to improve performance.
  • Analyse store financials monthly, compare performance to group benchmarks and budgets, and develop recovery plans for underperforming stores.
  • Implement marketing and advertising campaigns in stores in line with business requirements and guidelines, collaborating with the Marketing Department to drive sales and brand visibility.
  • Coordinate and lead store openings by ensuring suppliers meet deadlines for IT systems, inventory, and communication infrastructure setup.
Job Knowledge:
  • Financial analysis and budgeting.
  • Planning and performance improvement strategies.
  • Store operations, merchandising, and supply chain management.
  • Performance management and employee development.