Business Support Agent

7 days ago


Cape Town, Western Cape, South Africa Clicks Group Limited Full time

About Us:

Clicks Group Limited is a leading healthcare retailer in South Africa, offering a wide range of products and services to our customers. We are committed to delivering exceptional customer service and ensuring customer satisfaction.

Job Description:

The Business Support Agent will be responsible for providing administrative support to the Contact Centre team, ensuring seamless communication with customers and internal stakeholders. Key responsibilities include:

  • Managing multiple queues within the Freshdesk environment, ensuring timely responses to customer inquiries and resolving issues efficiently.
  • Preparing and submitting weekly reports to the Team Leader detailing the number of interactions handled, providing valuable insights into customer service performance.
  • Maintaining accurate records and reports, identifying areas for improvement and contributing to the overall growth and profitability of the business.

Requirements:

  • National Senior Certificate (Grade 12) as a minimum requirement.
  • A minimum of 2 years' experience in an administrative role, preferably in a fast-paced environment.
  • Demonstrated ability to work effectively in a team environment, building strong relationships with colleagues and management.
  • Excellent communication and organizational skills, with the ability to prioritize tasks and meet deadlines.


  • Cape Town, Western Cape, South Africa Surgo HR & Training Full time

    About the PositionWe are seeking a highly skilled Multilingual Support Agent to join our team at Surgo HR & Training. As a key member of our team, you will be responsible for providing exceptional customer service to clients via an inbound line. Your primary objective will be to identify and understand customer needs, delivering exceptional service to...

  • Support Agent Lead

    7 days ago


    Cape Town, Western Cape, South Africa Daily Maverick Full time

    Job Description:We're looking for a highly organized and detail-oriented Customer Service Agent to handle customer inquiries and resolve issues.In this role, you'll work with internal teams to provide timely solutions, using tools like Freshdesk to manage support tickets.The ideal candidate will have strong communication skills and a problem-solving mindset.


  • Cape Town, Western Cape, South Africa Minacs Full time

    The Perfect CandidateWe are seeking a highly skilled and experienced Technical Customer Support Agent to join our team. As a key member of our technical support team, you will be responsible for resolving complex technical issues and providing expert-level support to our customers.Key Responsibilities:Proactively offer solutions to any issues or concerns...


  • Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    Customer Support Agent - RemoteLocation: Remote (work from the comfort of your home)Position Type: Full-TimeWorking Hours: Alternating weekly shifts 9am - 5pm UK and 2pm - 10pm UK and alternating SaturdaysSalary: £750 / month (~R16,800)About UsWe are a rapidly growing Airbnb and short-stay property management agency in the UK. Our success is built on...


  • Cape Town, Western Cape, South Africa Asilia Africa Limited Full time

    As a Business Development Coordinator with Asilia Africa Limited, you will play a critical role in driving business growth and development.About the PositionYou will be responsible for providing administrative support in handling client inquiries, processing bookings, and maintaining accurate records.ResponsibilitiesWork closely alongside the Agent Sales...

  • FLTE Support Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa Digital Solutions Group Full time

    Job title : FLTE Support AgentJob Location : Western Cape, Cape TownDeadline : March 07, 2025Quick Recommended LinksJobs by Location Job by industries The role: We are seeking a dedicated Support Engineer to join our growing and dynamic team. This role offers an opportunity work within a growing team and play a vital role in ensuring the network's...


  • Cape Town, Western Cape, South Africa Pillangó Placements Full time

    Pillangó Placements is a leading national law firm based in Cape Town CBD, seeking an experienced Estate Agent Liaison Representative to join our team. As a CLO/PRO, you will support the Conveyancing department by liaising with Estate Agents and engaging in new business development initiatives.ResponsibilitiesCollaborate closely with the Conveyancing...


  • Cape Town, Western Cape, South Africa LulaBet Full time

    Job title : Customer Support AgentJob Location : Western Cape, Cape TownDeadline : March 24, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionAs a Customer Support Agent, your primary responsibility is to provide exceptional service and assistance to customers who have investigations, issues, or concerns regarding the company's...

  • Site Agent

    6 days ago


    Cape Town, Western Cape, South Africa The-Recruiter Full time

    Site Agent to manage building sites in Cape TownWe are seeking a Site Agent to manage building sites in Cape Town. If you have a strong background in construction management and are ready to lead projects with efficiency and professionalism, we want to hear from youKey Responsibilities: Oversee daily site operations and ensure projects stay on schedule...


  • Cape Town, Western Cape, South Africa Tando Business Solutions Full time

    Job OverviewTando Business Solutions is a leading provider of technology solutions. We are currently seeking an experienced IT Support Specialist to join our team.

  • Site Agent

    3 weeks ago


    Cape Town, Western Cape, South Africa The Recruiter Full time

    We are seeking a Site Agent to manage building sites in Cape Town . If you have a strong background in construction management and are ready to lead projects with efficiency and professionalism, we want to hear from you Key Responsibilities: ✠Oversee daily site operations and ensure projects stay on schedule ✠Manage subcontractors, suppliers, and site...


  • Cape Town, Western Cape, South Africa Tando Business Solutions Full time

    About the RoleTando Business Solutions seeks a motivated and experienced Applications Support Engineer .Net to join our team.Key ResponsibilitiesTo deliver high-quality application solutions and provide exceptional technical support to our clients.Ensure seamless operational support, including root cause analysis, incident management, and problem-solving, to...

  • Site Agent Building

    3 weeks ago


    Cape Town, Western Cape, South Africa The Recruiter Full time

    Site Agent to manage building sites in Cape Town We are seeking a Site Agent to manage building sites in Cape Town . If you have a strong background in construction management and are ready to lead projects with efficiency and professionalism, we want to hear from you Key Responsibilities: ✠Oversee daily site operations and ensure projects stay on schedule...


  • Cape Town, Western Cape, South Africa Pillangó Placements Full time

    Pillangó Placements is an esteemed national law firm based in Cape Town CBD, seeking a highly skilled Client Support Officer - Property Sector to join our team. As a CLO/PRO, you will support the Conveyancing department by liaising with Estate Agents and engaging in new business development initiatives.RequirementsProven experience as a Client Liaison...


  • Cape Town, Western Cape, South Africa One and Only Direct Full time

    Job Description: Entry-Level Financial Service AgentKey Responsibilities:Client Interaction: Meeting with clients to understand their financial goals and needs.Product Recommendations: Suggesting suitable financial products and services based on clients' situations.Sales Meetings: Arranging and conducting meetings to discuss financial options.Market...


  • Cape Town, Western Cape, South Africa MRI Software Full time

    Job title : Client Support ManagerJob Location : Western Cape, Cape TownDeadline : March 24, 2025Quick Recommended LinksJobs by Location Job by industries As a Manager within our Client Support team, this individual will oversee a team of Software Support Agents who are responsible for responding to and resolving customer inquiries involving our Property...


  • Cape Town, Western Cape, South Africa Turfsport Full time

    Job title : Customer Care Chat Agent (4 Months Fix-Term)Job Location : Western Cape, Cape TownDeadline : April 07, 2025Quick Recommended LinksJobs by Location Job by industries About the job:In order to deliver on our joint strategy, we are looking for dynamic and motivated Customer Care Chat Agents to join our team. As a Customer Care Chat Agent, you will...

  • Sales Agent

    3 days ago


    Cape Town, Western Cape, South Africa Complement Recruitment Full time

    Sales Agent Cape Town Salary: Market Related with benefitsPurpose of Position:Complement Recruitment are recruiting for a Sales Agent consultant based in Cape Town, Western Cape. You will be responsible for day-to-day support to retail stores, attend to queries and complaints from the stores and customers. This position is also responsible for hands on...


  • Cape Town, Western Cape, South Africa myGwork - LGBTQ+ Business Community Full time

    Job OverviewThis role supports IT Offices in our Warehouse, providing asset replenishment and procedural support. The successful candidate will be responsible for utilizing their skills to prepare hardware and provide assistance to the operations team in resolving technical problems within the Warehouse.About UsAt myGwork - LGBTQ+ Business Community, we are...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job DescriptionThe Legends Agency is seeking a seasoned Business Development Trade Expert to cultivate strong relationships with trade agents and promote Village N Life properties and services. This role involves driving revenue and fostering partnerships with key trade agents within the industry.About the Role:This position requires a minimum of 3 years'...