Business Support Agent
7 days ago
About Us:
Clicks Group Limited is a leading healthcare retailer in South Africa, offering a wide range of products and services to our customers. We are committed to delivering exceptional customer service and ensuring customer satisfaction.
Job Description:
The Business Support Agent will be responsible for providing administrative support to the Contact Centre team, ensuring seamless communication with customers and internal stakeholders. Key responsibilities include:
- Managing multiple queues within the Freshdesk environment, ensuring timely responses to customer inquiries and resolving issues efficiently.
- Preparing and submitting weekly reports to the Team Leader detailing the number of interactions handled, providing valuable insights into customer service performance.
- Maintaining accurate records and reports, identifying areas for improvement and contributing to the overall growth and profitability of the business.
Requirements:
- National Senior Certificate (Grade 12) as a minimum requirement.
- A minimum of 2 years' experience in an administrative role, preferably in a fast-paced environment.
- Demonstrated ability to work effectively in a team environment, building strong relationships with colleagues and management.
- Excellent communication and organizational skills, with the ability to prioritize tasks and meet deadlines.
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