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IT Support Specialist

1 week ago


Cape Town, Western Cape, South Africa myGwork - LGBTQ+ Business Community Full time
Job Overview

This role supports IT Offices in our Warehouse, providing asset replenishment and procedural support. The successful candidate will be responsible for utilizing their skills to prepare hardware and provide assistance to the operations team in resolving technical problems within the Warehouse.

About Us

At myGwork - LGBTQ+ Business Community, we are seeking motivated and hardworking individuals to fill an IT Support position. We are committed to diversity and welcome applications from all members of society.

Key Responsibilities
  1. Hardware Preparation and Maintenance: Prepare, allocate, and maintain IT equipment throughout the Warehouse for internal use and shipment to internal customers.
  2. Customer Communication: Effectively communicate with customers regarding status of repairs, ensuring that customer's questions are answered and they are satisfied with work completed.
  3. Troubleshooting and Escalation: Diagnose and troubleshoot hardware, imaging system, and network problems, identifying the appropriate escalation resources and following up to ensure the problem has been resolved.
  4. Knowledge Management: Follow all standard operating procedures (SOP) and policies through the effective use of knowledge management.
  5. Small Projects: Responsible for small projects within the Warehouse, working within a small team to coordinate activities and support multiple concurrent goals.