Certified First Line Support Specialist

6 days ago


Midrand, Gauteng, South Africa Datacentrix Full time

We are Datacentrix, a reputable IT services company seeking a skilled First Line Support Engineer with MCSE certification.

In this role, you will be responsible for delivering high-quality customer support, adhering to Operational Level Agreements, and contributing to positive first call resolution rates.

To succeed in this position, you must possess strong analytical and communication skills, have experience with vendor-accredited platforms, and be proficient in Microsoft Office applications.

We require:

  • Strong technical knowledge of software, application, and infrastructure components.
  • Ability to capture customer requests efficiently and accurately.
  • Effective communication and conflict resolution skills.
  • Proven ability to work under pressure and meet deadlines.
  • Familiarity with Service Desk Applications.

You will be accountable for:

  • Providing timely and accurate responses to customer inquiries.
  • Ensuring seamless communication between teams.
  • Maintaining accurate records and reports.
  • Conducting regular training sessions to enhance employee skills.
  • Collaborating with stakeholders to develop and implement process improvements.


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