Strategic Support Engineer

2 weeks ago


Randburg, Gauteng, South Africa Rockwell Automation Full time

Rockwell Automation is a global leader in helping manufacturers improve productivity, sustainability, and agility. We're seeking a highly skilled Strategic Support Engineer to join our team in South Africa. This role will focus on supporting the profitable growth and development of our Lifecycle ARR business.

Key responsibilities include:

  • Ensuring effective management of Service Level Agreements for nominated accounts
  • Performing and maintaining customer-installed base evaluations
  • Reporting and managing obsolescence
  • Resolving technical issues
  • Expanding existing services within current agreements
  • Promoting RepairPlus sales
  • Identifying and qualifying CSM sales leads

This role requires strong technical skills, excellent communication skills, and the ability to work remotely and self-manage daily activities. A bachelor's degree in Electronic Engineering or a related field is required. Candidates must possess the right to work in South Africa.



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