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Administrative Support Specialist

2 months ago

Johannesburg, Gauteng, South Africa Set Consulting Full time

**Job Summary:**

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our dynamic team at Set Consulting. As a key member of our Back-to-School division, you will play a crucial role in supporting various administrative functions, ensuring smooth operations, and delivering exceptional customer service.

**Key Responsibilities:**

  • Assist in processing and managing school orders, ensuring timely and accurate fulfillment.
  • Liaise with internal departments to facilitate efficient operations and resolve any issues that may arise.
  • Monitor and respond to customer inquiries, providing prompt and professional support.
  • Capture and maintain accurate records of customer requirements and preferences.
  • Handle customer interactions, including quotes, orders, and queries, in a courteous and professional manner.
  • Log and resolve customer complaints and queries in accordance with company policies.
  • Maintain high standards of customer service by addressing complaints and queries promptly and professionally.

**Minimum Qualifications & Experience:**

  • Matric / NQF 4 / Recognition of Prior Learning
  • Proficiency in computer applications, including Microsoft Excel
  • Sales experience is an advantage
  • Data capturing experience