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Retail Operations Manager

2 weeks ago

Durban, KwaZulu-Natal, South Africa TFG Limited Full time
Job Description

The ideal candidate will possess excellent leadership skills, driving sales growth while controlling expenses and managing stock losses to ensure shrinkage is in line with company standards. Strong customer service delivery skills are essential for meeting the demands of customers.

Key Responsibilities:

  • Drive turnover to achieve targets
  • Control expenses effectively
  • Manage stock losses and maintain high shrinkage standards
  • Develop and lead a high-performing team through effective recruitment, development, employee relations, performance management
  • Execute in-store merchandising strategy and standards
  • Promote customer satisfaction by executing our customer service strategy and delivering exceptional customer experiences

Requirements & Qualifications:

  • A Matric certificate or equivalent qualification
  • Minimum 3 years retail experience with at least 1 year store leadership experience

Essential Skills:

  • Critical thinking and problem-solving skills
  • Effective communication and interpersonal skills
  • Leadership and team management skills
  • Customer-focused approach and ability to deliver exceptional customer service