Retail Operations Director
4 days ago
Join Armstrong Appointments as a Retail Operations Director and take on a leadership role in our dynamic team. In this position, you will be responsible for overseeing multiple sites, including Retail, Quick serve restaurants, Supermarkets, and Filling stations.
Main objectives
- Drive sales and profitability through business optimization.
- Foster strong relationships with franchisees.
- Turn around underperforming businesses and improve operational efficiency.
- Develop and implement strategies to increase brand awareness and revenue.
- Establish standardized processes and procedures for all national food brands.
- Implement rollouts and promotions to drive sales and growth.
- Achieve key performance indicators (KPIs) and focus on customer satisfaction.
- Ensure brand compliance and manage staff recruitment and training.
- Launch new stores and manage site selections to optimize profitability.
- Oversee back-office functions, including finance, marketing, and human resources.
- Lead the launch and optimization of retail outlet conversions.
- Evaluate franchisee performance and drive product innovation.
Essential qualifications
- A relevant tertiary qualification is required.
- Minimum 5-7 years' experience in a leadership role.
- Experience in Franchisee/Fuel/Retail Operations is essential.
- A valid driver's license is necessary.
- Ability to travel is required.
- Point of Sales/Arch/Winbranch/AURA/GAAP experience is advantageous.
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