Retail Operations Director

4 days ago


Durban, KwaZulu-Natal, South Africa Cash Crusaders Retail (Pty) Ltd Full time
Retail Operations Manager

The successful candidate will be a self-starter who is able to work independently within a pressurised environment.

Key Responsibilities:

  • Managing multiple retail sites effectively.
  • Implementing and maintaining high retail standards.
  • Nurturing strong relationships with franchisees.
  • Conducting regular store audits to ensure optimal performance.
  • Driving financial growth through budgeting and profit maximisation strategies.
  • Developing and implementing sustainable plans to enhance store performance and reduce costs.
  • Monitoring and enhancing service levels across all stores, leading to improved customer experiences.

Required Qualifications:

  • Matric/Grade 12 certificate.
  • A minimum of 5 years' experience in retail or franchising.
  • Proficiency in MS Office applications.
  • Excellent organisational, numerical, and administrative skills.
  • Ability to multitask and prioritise tasks under pressure.
  • Effective communication and interpersonal skills at all levels.
  • Maintaining confidentiality and adapting to changing situations.
  • Flexibility and ability to work in a fast-paced environment.
  • Attention to detail and analytical skills.
  • Exceptional client-facing skills.


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