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Customer Debt Manager

1 week ago

Pretoria, Gauteng, South Africa University of Fort Hare Full time

As a Debt Collection Administrator at the University of Fort Hare, you will be responsible for serving as the primary point of contact for debtors, clients, and visitors. This role requires excellent communication skills, strong negotiation skills, and the ability to work efficiently under pressure.

Key Responsibilities:
  1. Conduct inbound and outbound calls to debtors to discuss outstanding payments and negotiate payment arrangements in a professional and tactful manner.
  2. Ensure all debt collection processes adhere to legal and ethical standards and maintain accurate records of debtor conversations, agreements, and payment plans.

The ideal candidate should possess a high level of administrative and organisational skills, proficiency in Microsoft Office and general office software, and the ability to manage multiple tasks efficiently. Familiarity with debt collection software or CRM systems is an advantage for this role.

Requirements:Education & Experience:
  1. Matric (Grade 12) or equivalent.
  2. Proven experience in a call centre, customer service, or administrative role is preferred.

This role offers a great opportunity for individuals who are passionate about delivering exceptional customer service and making a positive impact on our clients' financial well-being.