Debt Recovery Process Optimisation Specialist

6 days ago


Pretoria, Gauteng, South Africa Vulcan Recruit Full time

About Vulcan Recruit

Vulcan Recruit is a software solutions company based in Johannesburg, specialising in digital verification and payment solutions. Our client has demonstrated significant growth within the industry and offers a dynamic work environment characterised by solution-driven approaches and high standards.

Why Work With Us:

  • We offer study support to our employees.
  • Our leadership is excellent.
  • We have a family-friendly environment.
  • We are industry leaders.
  • We host an annual awards function.
  • We participate in teambuilding events.
  • We award employee recognition.
  • We offer long-term growth opportunities.

About The Position

A Debt Collections Operations Analyst will make a meaningful impact, drive process improvements, and contribute to the success of our debt collection processes, policies, systems, and technologies. If you're passionate about optimising operations, leveraging data insights, and delivering exceptional customer experiences, we invite you to consider joining us in this dynamic role.

Duties & Responsibilities

Primary Responsibilities:

  • Drive Process Optimisation: Assess our debt collections and loan management systems and processes, identify areas for improvement, and implement solutions to streamline workflows, enhance user interfaces, and integrate new features. Your contributions will directly impact the speed and effectiveness of debt recovery efforts.
  • Utilise Data Insights: Extract valuable insights from our loan management system data. By analysing trends and predicting debtor behaviour, you'll help optimise collection strategies, leading to more successful outcomes and improved recovery rates.
  • Ensure Compliance: Overseeing the integration of compliance checks and controls into our debt collection processes. By ensuring adherence to legal and regulatory standards, you'll help mitigate risks and maintain the integrity of our operations.
  • Monitor Performance: Implementing key performance indicators (KPIs) to monitor the performance of our loan management processes in real-time. By tracking metrics and identifying areas for improvement, you'll contribute to ongoing optimisation efforts and drive results.
  • Enhance Customer Experience: Handling escalated customer queries and complaints with professionalism and timeliness for maintaining positive customer relationships. Collaborating with customer service teams to gather feedback, identify opportunities for improvement, and enhance customer satisfaction throughout the debt collection process.
  • Subject Matter Expertise: As a subject matter expert on debt collection systems and processes, provide guidance and recommendations to stakeholders across the company, informing decision-making and driving continuous improvement initiatives.
  • Technical Troubleshooting: Collaborating with IT teams and external vendors to troubleshoot technical issues related to debt collection systems. Coordinate effectively and ensure timely resolution will contribute to the smooth operation of our debt collection processes.

Required Skills And Qualifications

Requirements:

  • Bachelor's Degree (NQF level 7) in Business Administration, Finance, Accounting, or a related field.
  • Minimum 3-5 years Debt Collections or Arrears Management experience, within a credit industry.
  • Proven track record in analytics and systems implementations.
  • Proficiency in data analysis tools and techniques, such as SQL, Excel, and statistical analysis software.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable recommendations.
  • Experience working with debt collection systems (e.g. Swordfish) and familiarity with related technologies.
  • Solid understanding of regulatory requirements and compliance issues related to debt collection.
  • Attention to detail and a commitment to delivering high-quality work.
  • Project management.
  • Regulatory Compliance.
  • Experience working with Loan Management Systems with solid understanding and proficiency of Amortisation Schedules, Affordability Calculations and Product Setup for both fixed and variable interest rate-based products.
  • Emotionally intelligent, communicates with impact, collaborates effectively, innovates for value, digitally savvy and solutions focused.


  • Pretoria, Gauteng, South Africa Scholtz Partners International (Pty) Ltd Full time

    Scholtz Partners International (Pty) Ltd is seeking a Debt Recovery Leader to develop and implement effective debt recovery strategies. The successful candidate will play a crucial role in identifying trends, discrepancies, and opportunities for optimisation through financial data analysis.Key Responsibilities:Develop and enhance financial systems,...


  • Pretoria, Gauteng, South Africa Afrizan People Intelligence Full time

    Afrizan People Intelligence is seeking a seasoned debt recovery specialist to drive financial accountability and efficiency in high-level debt recovery operations.Key Responsibilities:Develop and implement tactical strategies to enhance debt recovery processesLead and optimize budgeted resources to meet performance targetsEnsure adherence to governance,...


  • Pretoria, Gauteng, South Africa Independent Schools Association Of Southern Africa Full time

    We are seeking an experienced Debt Recovery Specialist to join our team at Thrive Investment Managers. As a key member of our financial operations team, you will be responsible for supporting our Financial Manager in managing our debtors and optimizing our billing and collections processes. In this role, you will work closely with our school leadership teams...


  • Pretoria, Gauteng, South Africa Kontak Recruitment Full time

    Kontak Recruitment is seeking a Debt Recovery Specialist to join our team in Rosebank.A leading global provider of vehicle telematics, we are firmly rooted in the belief of being service-centric.This allows us to offer best-in-class quality and financial satisfaction for all clients.We have a proprietary in-house technology that provides intelligent data to...


  • Pretoria, Gauteng, South Africa Expeditors Full time

    Job DescriptionWe are seeking a skilled Debt Recovery Specialist to join our team at Expeditors. The ideal candidate will have experience in credit management and be able to effectively manage accounts receivable.Key Responsibilities:Account Follow-up: Regularly follow up with customers on overdue payments and ensure timely collection of debts.Collection...

  • Debt Recovery Agent

    3 days ago


    Pretoria, Gauteng, South Africa South Africa Full time

    Job DescriptionThis is an exciting opportunity to work with a reputable company in the debt recovery industry. As a Debt Recovery Agent, you will be responsible for:Handling inbound and outbound calls for debt collection purposes.Communicating effectively with debtors, clients, and visitors.Managing and updating client records.


  • Pretoria, Gauteng, South Africa The Wright Recruitment Full time

    Job DescriptionWe are looking for a skilled Debt Recovery Professional to join our finance team. The successful candidate will be responsible for recovering debts, managing client relationships, and improving financial performance.Main Responsibilities:Debt Recovery and CollectionClient Relationship ManagementFinancial Performance ImprovementTeam...


  • Pretoria, Gauteng, South Africa Architectural Services Full time

    Job OverviewThe Debt Recovery Coordinator plays a vital role in ensuring that our business receives payment for goods and services provided to clients. As a Debt Recovery Coordinator, you will be responsible for collecting outstanding payments from clients, resolving any related queries or concerns, and working closely with our contact centre team to achieve...


  • Pretoria, Gauteng, South Africa 健物 Full time

    About This OpportunityJoin us at 健物 as a Credit Controller and contribute to the success of our business. As a Credit Controller, you will be responsible for managing customer relationships, collecting debts, and ensuring timely payment.Key Accountabilities:Credit Risk Assessment: Assess credit risks, conduct credit checks, and provide recommendations...


  • Pretoria, Gauteng, South Africa PPC Recruitment Full time

    About the PositionThe Debt Recovery Coordinator at PPC Recruitment is responsible for coordinating the recovery of outstanding debts from customers. Key responsibilities include:Debtor Research: Conduct research to identify potential debtors and develop strategies for recovery.Communication: Engage with customers to secure payment arrangements and negotiate...


  • Pretoria, Gauteng, South Africa AFRIZAN Full time

    Are you a seasoned debt collection expert with a strong grasp of governance and risk management? Do you thrive in leading teams to drive financial accountability and efficiency?Our client is seeking a Specialist in Debt Collection & Asset Recovery to take charge of high-level debt recovery operations, including attaching assets and managing debtors under...


  • Pretoria, Gauteng, South Africa Finding Personnel Full time

    We are seeking a Debt Recovery and Reconciliation Expert to join our finance team at Finding Personnel. The ideal candidate will have excellent problem-solving skills, a proactive approach to work, and the ability to handle multiple tasks simultaneously.About the RoleThe Debt Recovery and Reconciliation Expert will be responsible for resolving discrepancies,...


  • Pretoria, Gauteng, South Africa Vulcan Recruit Full time

    Vulcan Recruit is seeking an experienced Debt Collections Operations Analyst to join their dynamic team in the Fintech sector. As a subject matter expert on debt collection systems and processes, you will provide guidance and recommendations to stakeholders across the company, informing decision-making and driving continuous improvement initiatives.Your key...


  • Pretoria, Gauteng, South Africa Afrizan Personnel Full time

    A leading organisation is seeking an Industrial Process Optimisation Specialist to join their team. The main purpose of this role is to optimise process parameters and develop improvements to enhance production efficiency.Key Responsibilities:Design, build and commission projects to ensure all operating procedures are written and implemented.Frequent...


  • Pretoria, Gauteng, South Africa Unique Personnel (Pty) Ltd Full time

    Job DescriptionAs a Senior Debt Recovery Specialist at Unique Personnel (Pty) Ltd, you will play a crucial role in ensuring timely payments from clients. Your primary responsibilities will include monitoring debtor accounts, preparing and sending invoices, and implementing effective collection strategies.Key ResponsibilitiesMonitor and manage debtor accounts...


  • Pretoria, Gauteng, South Africa National Regulator for Compulsory Specification Full time

    Job RequirementsThe successful candidate will require:A strong background in financial management and accounting principles.Experience in debt recovery and credit control, preferably in a financial environment.Excellent analytical and problem-solving skills.Ability to work accurately and efficiently under pressure.Strong communication and interpersonal...


  • Pretoria, Gauteng, South Africa Recruitment Full time

    About the RoleWe are seeking a highly experienced Strategic Loan Recovery Specialist to join our team.The successful candidate will have extensive experience in credit recovery, loan restructuring, and distressed asset management within microfinance institutions, financial institutions, or impact investing portfolios.The role requires a strong understanding...


  • Pretoria, Gauteng, South Africa Lynn And Main Inc Full time

    We are seeking a highly motivated and experienced lawyer to join our debt recovery team.The successful candidate will have a deep understanding of the legal aspects of debt recovery and be able to navigate complex procedures with ease.Key qualifications:LLB degreeAt least three to five years post-admission experience in bank debt recoveryExcellent verbal and...


  • Pretoria, Gauteng, South Africa Vulcan Recruit Full time

    About the CompanyOur client is a software solutions company based in Johannesburg, specializing in digital verification and payment solutions. They have demonstrated significant growth within the industry and offer a dynamic work environment characterized by solution-driven approaches and high standards.Why Work For Them:Study support.Excellent...


  • Pretoria, Gauteng, South Africa Lynn And Main Inc Full time

    Lynn And Main Inc is a respected firm in the field of debt recovery and insolvency. We are currently seeking a skilled lawyer to join our team.The successful candidate will have a proven track record of success in debt recovery and be able to work effectively in a dynamic environment.Responsibilities:Managing a large portfolio of accountsDeveloping and...