Debt Collections Operations Specialist

2 days ago


Pretoria, Gauteng, South Africa Vulcan Recruit Full time

As a Debt Collections Operations Analyst at Vulcan Recruit, you will have the opportunity to drive process improvements and contribute to the success of our debt collection processes. Your primary responsibilities will include assessing our debt collections and loan management systems and processes, identifying areas for improvement, and implementing solutions to streamline workflows.

You will utilise data insights to extract valuable information from our loan management system data, analysing trends and predicting debtor behaviour to optimise collection strategies. Additionally, you will oversee the integration of compliance checks and controls into our debt collection processes, ensuring adherence to legal and regulatory standards.

To be successful in this role, you will need to monitor performance using key performance indicators (KPIs), tracking metrics and identifying areas for improvement to drive results. You will also enhance customer experience by handling escalated customer queries and complaints with professionalism and timeliness.



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