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South African Customer Care Agent

2 weeks ago

Cape Town, Western Cape, South Africa Ananzi Full time
Customer Service Representative Job

We are seeking a skilled Customer Service Representative to join our team based in Century City. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.

About the Position

The successful candidate will be responsible for interacting with customers via phone, email, or chat, and will be required to provide product and service information, resolve customer complaints, and escalate complex issues to senior agents or team leaders when necessary.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide customers with accurate and up-to-date information about products and services.
  • Identify and research customer issues, and take corrective action to resolve them.
  • Assist irate customers and escalate complex issues to senior agents or team leaders when necessary.
  • Maintain high productivity levels and quality standards throughout the day.
Requirements
  • Prior experience in customer service or a related field.
  • Fluent communication skills in Zulu and English (read, write, speak).
  • Proficient in MS Office Suite applications.
  • A clear criminal record and availability to start immediately.