Customer Service Agent

3 weeks ago


Cape Town, Western Cape, South Africa Findojobs South Africa Full time

Our client is seeking a Customer Service Agent to join their vibrant team.

Position Overview:

This role is suited for someone with solid experience in the sales and manufacturing sectors. The candidate should be comfortable working in a fast-paced, high-pressure environment and able to collaborate well with a team while also working independently.

Key Skills:

  • Strong analytical skills.
  • Great attention to detail and accuracy.
  • Professional communication skills, both written and verbal.
  • Ability to handle challenging situations calmly and professionally.
  • Good with numbers.
  • Technically proficient.
  • Strong organisational and time management skills.

Requirements:

  • Grade 12.
  • At least 3 – 5 years within a customer service/internal sales support environment.
  • Full proficiency in Microsoft Office: Excel, Word, PowerPoint, email, and CRM Systems.
  • Bilingual, English and Afrikaans.
  • Must have experience working on an ERP system.
  • Basic knowledge of export processes will be an advantage.

Responsibilities:

Processing of Sales Orders:

  • Ensure orders are captured correctly within specified deadlines.
  • Invoicing of orders.
  • Ensure orders are dispatched within specified deadlines.
  • Processing of export orders.

Daily Order Management:

  • Follow up on and manage production orders, providing feedback to customers.
  • Follow up on and manage import orders, providing feedback to customers.
  • Management of blanket orders.
  • Prepare orders and documentation required for export orders.
  • Assist walk-in customers and process quotations.

Quotations and Payments:

  • Receive and process quotation requests, ensuring timely responses to customers.
  • Process payments received for quotations.
  • Assist customers and process cash sales, including payments via card machine.

Salary:

  • R145620
  • Pension fund and medical aid.
  • 13th cheque based on the discretion of the company's performance.
#J-18808-Ljbffr

  • Cape Town, Western Cape, South Africa Fempower Full time

    Customer Service Agent  Requirements:MatricCollections experience Customer service experienceCall centre experience Would need to travel to work everyday (office-based job)NB: Disabled candidates would be given first preference


  • Cape Town, Western Cape, South Africa Travelopia Full time

    We are seeking a skilled and experienced individual to join our team as a Reservations and Customer Service Agent. As a Reservations and Customer Service Agent, you will play a key role in ensuring that our clients receive the highest level of service and support.Your responsibilities will include generating and reviewing all manual customer documentation,...


  • Cape Town, Western Cape, South Africa Tower Group Full time

    Our client is seeking Customer Service Agents who meets the following criteria:Customer Service provides the first line of service to customers, assisting customers with the return of their rental vehicle, and with all other requests for assistance related to reservations, during or post-rental queries etc.Qualifications and ExperienceEffectively handle all...


  • Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Are you passionate about delivering exceptional customer service and looking for an exciting opportunity to make an impact? Our client is seeking experienced Customer Service Agents to join their dynamic team based in Brackenfell. Responsibilities:Handle customer interactions across multiple channels, including voice, email, and live chatResolve customer...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Are you an experienced professional with a passion for customer service? Join a dynamic team as a Customer Service Agent, where your skills in sales and manufacturing will shineQualifications & Experience Grade 12 or equivalent35 years of experience in a customer service or internal sales support roleProficient in Microsoft Office (Excel, Word, PowerPoint,...


  • Cape Town, Western Cape, South Africa FlySafair Full time

    Job title : Customer Service Agent(CPT)Job Location : Western Cape, Cape TownDeadline : March 07, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionAssist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required; Assist customers when...


  • Cape Town, Western Cape, South Africa Cape Union Mart Full time

    Job title : Customer Service AgentJob Location : Western Cape, Cape TownDeadline : March 21, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionOur Customer Experience Department is in search of a culture fit Customer Service Agent to join our team and play a key operational role in supporting our customers and various business...


  • Cape Town, Western Cape, South Africa Cape Union Mart Group Full time

    Our Customer Experience Department is in search of a culture fit Customer Service Agent to join our team and play a key operational role in supporting our customers and various business stakeholders to achieve business objectives.The role will require the incumbent to work effectively across multiple teams, including some external partners, to proactively...


  • Cape Town, Western Cape, South Africa Turfsport Full time

    Job title : Customer Care Chat Agent (4 Months Fix-Term)Job Location : Western Cape, Cape TownDeadline : April 07, 2025Quick Recommended LinksJobs by Location Job by industries About the job:In order to deliver on our joint strategy, we are looking for dynamic and motivated Customer Care Chat Agents to join our team. As a Customer Care Chat Agent, you will...


  • Cape Town, Western Cape, South Africa Oppertunities Full time

    This is an exciting opportunity to join the Oppertunities team in Cape Town as a Sales and Rental Agent.**Job Description:** As a Sales and Rental Agent, you will be responsible for managing customer satisfaction, rental operations, effective communication, car rental services, and providing exceptional customer service.**Responsibilities:Manage customer...


  • Cape Town, Western Cape, South Africa Ananzi Full time

    Customer Service Representative JobWe are seeking a skilled Customer Service Representative to join our team based in Century City. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.About the PositionThe...


  • Cape Town, Western Cape, South Africa Ananzi Full time

    Job OverviewAnanzi is seeking a skilled Customer Service Representative to join our team based in Century City. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.About the RoleThis role involves working in a...


  • Cape Town, Western Cape, South Africa Shoprite Group of Companies Full time

    Job title : Customer Service AgentJob Location : Western Cape, Cape TownDeadline : March 12, 2025Quick Recommended LinksJobs by Location Job by industries Job ObjectivesDelivering high quality customer service and continually contributing towards a culture of customer service  excellence – being passionate about the customer experience Managing all...


  • Cape Town, Western Cape, South Africa Daily Maverick Full time

    At Daily Maverick, we're looking for a detail-oriented and organized Customer Service Agent to handle customer inquiries and resolve issues. This role involves managing support tickets using tools like Freshdesk, collaborating with internal teams to provide timely solutions.This is a great opportunity to build your career in a supportive environment. If you...


  • Cape Town, Western Cape, South Africa One and Only Direct Full time

    Job Description: Entry-Level Financial Service AgentKey Responsibilities:Client Interaction: Meeting with clients to understand their financial goals and needs.Product Recommendations: Suggesting suitable financial products and services based on clients' situations.Sales Meetings: Arranging and conducting meetings to discuss financial options.Market...


  • Cape Town, Western Cape, South Africa Yellosa Full time

    Job OverviewThe Customer Service Leader will be responsible for driving customer satisfaction and delivering exceptional service in a dynamic environment. This role is ideal for a leader who can champion a customer-first culture while ensuring smooth daily operations.Key ResponsibilitiesSpearhead initiatives to enhance efficiency across the customer service...


  • Cape Town, Western Cape, South Africa Ares Holdings Full time

    Job title : Customer Service AgentJob Location : Western Cape, Cape TownDeadline : March 17, 2025Quick Recommended LinksJobs by Location Job by industries Online Order Process:Manage online, telephonic and email queries regarding customer orders Assist customers on processing product orders Banking details Follow up on parcels with warehouse and couriers...


  • Cape Town, Western Cape, South Africa Surgo Full time

    Company Overview\Surgo, a leading provider of customer service solutions, is seeking a highly skilled and motivated individual to join our team as a Customer Service Agent.\We are committed to delivering exceptional customer experiences, and we believe that the right candidate will share our passion for excellence and our commitment to quality.\Salary\The...


  • Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time

    Company OverviewWNS (Holdings) Limited is a global leader in Business Process Management, offering services to 400+ clients across various industries.Job DescriptionWe are seeking a highly skilled Customer Service Agent to join our team. As a key member of our customer service unit, you will be responsible for handling inbound calls from customers/agents to...


  • Cape Town, Western Cape, South Africa Surgo HR & Training Full time

    About the JobAs a Customer Service Representative at Surgo HR & Training, you will be responsible for providing top-notch customer service to clients via an inbound line. Your key objective will be to identify and understand customer needs, delivering exceptional service to increase business profitability while maintaining fairness in treating customers.Key...