IT Support Specialist

3 days ago


Johannesburg, Gauteng, South Africa People Dimension Full time
About the Role

We are seeking a highly motivated and organized Junior IT Engineer to join our team at People Dimension, a leading HR and Payroll company based in Sandton. As an entry-level IT support specialist, you will be responsible for providing top-notch technical assistance to our clients.

Key Responsibilities:
  • Analyze and interpret requests to ensure correct classification, prioritization, and escalation of issues.
  • Collaborate with other teams to resolve faults efficiently and keep clients updated on progress.
  • Identify process failures and shortcomings, escalating recommendations for improvement.
  • Address client issues in a professional and timely manner.
  • Receive, validate, and log service requests.
  • Track and update logged requests.
Requirements:
  • 0-1 year experience in IT support.
Preferred Qualifications:
  • Higher Certificate in IT or Information Systems.
  • Higher National Diploma in Technology.
  • Bachelor's Degree in IT (advantageous).
  • A+ and N+ Certification.
  • MCITP or MSCE (beneficial).
Remuneration:

R8,000 - R10,000 per month (experience-dependent). We offer a competitive salary package that reflects your value to our team.



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