IT Support Specialist
3 days ago
We are seeking a highly motivated and organized Junior IT Engineer to join our team at People Dimension, a leading HR and Payroll company based in Sandton. As an entry-level IT support specialist, you will be responsible for providing top-notch technical assistance to our clients.
Key Responsibilities:- Analyze and interpret requests to ensure correct classification, prioritization, and escalation of issues.
- Collaborate with other teams to resolve faults efficiently and keep clients updated on progress.
- Identify process failures and shortcomings, escalating recommendations for improvement.
- Address client issues in a professional and timely manner.
- Receive, validate, and log service requests.
- Track and update logged requests.
- 0-1 year experience in IT support.
- Higher Certificate in IT or Information Systems.
- Higher National Diploma in Technology.
- Bachelor's Degree in IT (advantageous).
- A+ and N+ Certification.
- MCITP or MSCE (beneficial).
R8,000 - R10,000 per month (experience-dependent). We offer a competitive salary package that reflects your value to our team.
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