Customer Service Ambassador for Merchants

1 week ago


Johannesburg, Gauteng, South Africa Merchants Full time

Position Overview:

We are seeking a dedicated Customer Service Ambassador to join our team at Merchants.

As a key point of contact, you will be responsible for delivering exceptional customer service and resolving issues in a professional and courteous manner. Your excellent communication skills and ability to empathize with customers will enable you to provide tailored solutions to their queries.

The ideal candidate will have a minimum of 6 months' experience in customer-facing roles, with a strong understanding of effective communication strategies. A working knowledge of Microsoft Office applications, including Excel, Word, and Outlook, is also essential. Additionally, the ability to multitask and prioritize tasks efficiently will be crucial in this role.

In terms of qualifications, we require a Matric certificate as a minimum. While prior experience in a contact centre environment is not necessary, it is highly desirable. Excellent English proficiency, both written and spoken, is mandatory for this position.

For those with relevant experience, we offer a competitive salary range of $25,000 - $30,000 per annum, reflecting your valuable skills and contributions to our organization. As a valued member of our team, you can expect a supportive work environment, opportunities for growth and development, and a comprehensive benefits package that includes health insurance and retirement savings plans.



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