BMW Customer Service Ambassador
21 hours ago
Company Overview
iSON Xperiences is a leading provider of innovative solutions and services.
Job Description
We are seeking a highly skilled and customer-focused Reception Services professional to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional service to our customers, handling all inquiries and concerns in a professional and courteous manner.
Responsibilities
- Serve visitors by greeting, welcoming, and directing them appropriately.
- Notify company personnel of visitor arrival.
- Maintain security and telecommunications systems.
- Inform visitors by answering or referring inquiries.
- Direct visitors by maintaining employee and department directories.
- Maintain security by following procedures, monitoring logbook, and issuing visitor badges.
- Keep a safe and clean reception area by complying with procedures, rules, and regulations.
- Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contribute to team effort by accomplishing related results as needed.
Requirements
To succeed in this role, you will need:
- A high command of the English language.
- The ability to communicate effectively through verbal and written communication.
- A high level of interpersonal skills using tact, patience, and courtesy.
- The ability to work in a high-pressure environment.
- A high willingness and ability to learn.
- Good interpersonal skills, with the ability to maintain cooperative working relationships with all levels of staff.
- A high level of integrity, professionalism, and trustworthiness.
- The ability to act as a brand ambassador for our company.
- A high affinity towards the BMW Group brand.
- The ability to personalize/ empathize in communication.
- The ability to multi-task across mediums and channels.
- Matric education.
- A minimum of 3 years' experience in a Contact Centre/similar sales and service environment.
- Knowledgeable in Microsoft Office and Windows.
Salary
We offer a competitive salary of approximately £25,000 - £30,000 per annum, depending on experience.
Location
This role is based in [location], with opportunities for career advancement and professional growth within our organization.
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