Occupational Health Clinic Manager
2 months ago
Estimated Salary: R600,000 - R900,000 per annum
About the RoleWe are seeking an experienced and skilled Occupational Health Clinic Manager to join our team at Ultra Personnel. The successful candidate will be responsible for ensuring the clinic's compliance with protocols, security, and patient care standards.
Key Responsibilities- Routinely inspect the clinic to ensure compliance with protocols, security, safe patient environment, policies, procedures, and our patient care standards.
- Inform and educate clients, patients, and other clinic users about our complaints procedure and 'The Voice' patient experience platform.
- Participate in multi-disciplinary team meetings, review, discuss, and coordinate best approaches to overall patient care.
- Build mutually beneficial relationships with doctors and other professionals in terms of meeting the needs of patients and enhancing patient care.
- Collaborate with the Nursing fraternity within the Group to identify and implement actions to improve service quality and problem resolution within the unit.
- Report, analyse, and manage customer relations in the Clinic including feedback on patient experience and satisfaction and implement improvement opportunities.
- Contribute to a culture of internal and external customer service excellence, which builds positive relationships and provides opportunities for feedback and exceptional service.
- Implement processes which build customer service delivery excellence and encourage others to provide exceptional service.
- Provide awareness and education on matters related to Occupational Health, e.g., legislation, health hazards/risk control, safety, and health.
- Coordinate, monitor, and supervise the performance of direct reports.
- Monitor costs or expenses within approved budgets to achieve cost efficiencies and reduce waste.
- Compile and report on operational information to feed into management decisions and support the Clinics goals.
- BCur Nursing Degree/Diploma in General Nursing
- Tech Certificate in Occupational Health Nursing
- Business Management qualification advantageous
- Dispensing License
- Current South African Nursing Council (SANC) registration mandatory
- Expert knowledge of Mine Health and Safety Act Occupational Health and Safety Act (OHS Act) Occupational Health and Safety Management Systems and ISO/IEC 17020-201
- Certificate in audiometry, spirometry, and vision screening
- Computer proficiency
- Minimum of 3+ years experience in Occupational Health
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