IT Infrastructure Specialist
3 weeks ago
At Staff Solutions Recruitment, we are seeking an experienced IT Infrastructure Specialist to join our team. In this role, you will be responsible for ensuring the optimal performance and uptime of our server and network environments.
Key Responsibilities:- Cycle Time: Customer Support Ticket Resolution - Work efficiently to resolve customer support tickets in a timely manner.
- Uptime: Server Environment - Ensure that our server environment is always up and running to meet business demands.
- Uptime: Network Environment - Maintain the stability and security of our network environment.
- Security breaches and major incidents - Identify and respond to potential security threats and major incidents promptly.
- Networking - Stay up-to-date with the latest TCP/IP protocols and standards, as well as capacity planning and VLAN configurations.
- Computer operating systems - Possess expertise in various computer operating systems.
- Enterprise Resource Planning Systems - Understand how to implement and maintain Enterprise Resource Planning (ERP) systems.
- Email systems - Manage email systems securely and effectively.
- Database systems - Design, implement, and maintain database systems.
- NQF Level 5 Degree/Diploma/Certificates relevant to IT - Hold a degree or diploma related to Information Technology.
- Training in MCSE and ITIL - Possess training certifications in Microsoft Certified Solutions Expert (MCSE) and Information Technology Infrastructure Library (ITIL).
- Minimum 5 years IT support experience in manufacturing environment - Have at least five years of experience in providing IT support in a manufacturing setting.
We offer a competitive salary of $85,000 per year, commensurate with experience. Additionally, you will have opportunities for professional growth and development within our organization.
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