Client Experience Coordinator

1 week ago


Durban, KwaZulu-Natal, South Africa Bidvest Bank Full time
Job Summary

We are seeking a highly skilled Client Experience Coordinator to join our team at Bidvest Bank. As a key member of our service delivery team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Coordinate all aspects of client service and risk management to ensure compliance with regulatory requirements and policies.
  • Monitor adherence to minimum standards implemented across the Bank and its value chain.
  • Investigate and resolve customer complaints in a timely and effective manner.
  • Collaborate with multi-disciplinary teams to investigate and implement solutions.
  • Develop and maintain knowledge of regulations relating to client services, including FSCA, TCF, FICA, FAIS, and Ombudsman.
Requirements
  • Matric qualification and a Diploma in Marketing or Project Management or equivalent.
  • Up to 5 years' experience in complaint handling and dispute resolution, with a focus on regulatory compliance.
  • Strong technical competency in data analytics, product knowledge, and complaint resolution.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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