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Labour Account Coordinator

2 months ago

Durban, KwaZulu-Natal, South Africa Employ Africa Group Full time

Job Overview:

The Account Manager Assistant plays a crucial role in supporting the Account Manager in delivering exceptional service to clients. This position is responsible for ensuring smooth client interactions and managing administrative functions related to client contracts and contractor management.

Key Responsibilities:

  • Client Liaison:
    • Assist in Client Onboarding: Ensure all contract details are accurately completed and familiarize yourself with contract contents.
    • Support Client Queries: Act as a secondary contact for client matters, assist with administrative queries, and help maintain strong client relationships.
    • Administration of Client Contracts: Assist with the timely and successful delivery of client solutions, compile data for tracking key account metrics, and support the preparation of account status reports.
    • Financial Administration: Assist in issuing invoices, following up on outstanding payments, and providing documentation requested by clients.
  • Contractor Liaison:
    • Onboarding and Offboarding Contractors: Manage the documentation required for onboarding and terminating contractors, ensuring timely processing.
    • Contractor Administration: Handle visa applications, travel arrangements, and day-to-day queries related to contracts and immigration.
    • Compliance Management: Track visa and permit expirations, ensure timely renewals, and maintain compliance with all regulations.
    • Timesheet Processing: Assist with payroll-related queries, ensure timely submission of timesheets, and manage the distribution of payslips.

Qualifications and Experience:

  • Essential: Minimum 3 years of experience in client account administration.
  • Preferred: Experience in mobilizing contractors or organizing travel/visas into Africa, or experience in a heavy engineering project environment managing employee/contractor contracts in Africa.

Skills and Competencies:

  • Essential Skills: Proficiency in Microsoft Office Suite, excellent written and verbal communication, strong numeracy skills, and relationship-building abilities.
  • Behavioural Competencies: Customer focus, problem-solving, attention to detail, proactive approach, trustworthy, and strong decision-making skills.