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Facilitation Manager

2 months ago

Cape Town, Western Cape, South Africa MasterStart Full time
Job Title: Facilitation Manager - Learning Experience Specialist

We are seeking a highly skilled Facilitation Manager - Learning Experience Specialist to join our team at MasterStart. As a key member of our training and development team, you will be responsible for leading the facilitation of our courses, ensuring that they are delivered to a high standard and meet the needs of our learners.

Key Responsibilities:

  • Oversee the facilitation of courses, ensuring that they are delivered to a high standard and meet the needs of our learners.
  • Develop comprehensive facilitator guides and resources to standardise and enhance the delivery of learning across programmes.
  • Deliver online or in-person training sessions as required, including piloting new programmes to test and refine course delivery before full rollout.
  • Lead the assessment, coaching, and monitoring of facilitators and coaches to ensure they meet company standards and continually improve their facilitation techniques.
  • Align facilitation styles with innovative online tools and technologies to maximise learner engagement and create interactive, meaningful learning experiences.
  • Regularly review and update facilitation practices, incorporating feedback and new learning methodologies to ensure they stay aligned with the latest industry trends.
  • Collaborate with the product team to ensure that course content supports facilitation and is designed to optimise engagement in both virtual and blended environments.
  • Conduct regular evaluations of facilitation effectiveness, using metrics such as learner feedback, engagement data, and performance outcomes to assess success and implement improvements.
  • Ensure that coaches are skilled in using digital learning platforms and tools, including Learning Management Systems (LMS), virtual classrooms, and other engagement technologies.
  • Coordinate the ongoing development of the coaches and industry experts through workshops, training sessions, and mentoring, ensuring they remain skilled and motivated.
  • Stay up to date on new tools and techniques in online and in-person facilitation, and lead the integration of these technologies into our learning programmes.

Requirements and Qualifications:

  • Minimum qualification: BCom in Industrial Psychology or similar qualification.
  • 5+ years experience in training and facilitation both online and in-person.
  • 2-3 years of managing a team.
  • Exceptional communication and time management skills.
  • Proven experience in course facilitation and development, with a strong focus on managing and developing industry experts and coaches.
  • Experience in designing and delivering facilitator guides and training materials.
  • Knowledge and experience with innovative online tools and learning technologies, such as virtual classrooms, engagement platforms, and e-learning systems.
  • Strong understanding of learner engagement strategies and how to enhance learning through facilitation techniques.
  • Excellent communication, coaching, and leadership skills, with the ability to inspire and mentor a team of coaches.
  • Ability to assess facilitation quality and implement development plans for continuous improvement.
  • Knowledge of the Higher Education field.
  • Able to travel for business as needed.