Disaster Recovery and Continuity Process Strategist
1 week ago
We are currently looking for a Disaster Recovery and Continuity Process Strategist to support the business in achieving its strategic objectives.
The selected candidate will be responsible for implementing and driving the Service Continuity Process as a practice within Dimension Data MEA, ensuring continuity through governance and efficiency via an effective services governance framework that is consistent with general requirements and industry best practices/standards. The role involves working along with Business Continuity and Disaster Recovery to ensure customer service delivery can be maintained.
The key responsibilities of this position include:
- Determining and meeting Service Continuity requirements and targets;
- Risk assessment and management of risks to service continuity;
- Creation of a Service continuity policy and relevant plans or procedures and governance of these;
- Service continuity testing of the plans and procedures with the results being managed where deficiencies are found;
- Review after invocation of a service continuity plan and implementing any improvements;
- Document and record retention for audit and customer purposes;
- Collaboration with the Process Management team to ensure process implementation and management;
- Assistance with audit readiness for all ISO requirements and ITIL process implementation.
- Matric qualification;
- ISO 20000 and/or ITIL V3 Expert certification;
- A minimum of 3 years experience in Service Continuity as a process owner;
- Must have worked in either Service Continuity, Business Continuity or Disaster Recovery; and preferably in the IP or IT or Telco sector.
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Service Continuity Process Lead
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Sandton, South Africa Dimension Data Full timeJob DescriptionWe are currently looking for a Service Continuity Process Lead to support the business in achieving its strategic objectives.The successful candidate will be responsible for implementing and driving the Service Continuity Process as a practice within Dimension Data MEA. They will develop, maintain and adhere to an effective services governance...
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Service Continuity Process Manager
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Service Continuity Process Owner
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Sandton, South Africa Dimension Data Full timeFunctieomschrijvingWe are currently looking for a Service Continuity Process Owner to support the business in achieving its strategic objectives. Implement and drive the Service Continuity Process as a practice within Dimension Data MEA. Drive Continuity through governance and efficiency via the practice, an effective services governance framework that is...
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