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Assistant Store Manager
2 months ago
Job Summary
Cash Crusaders Retail (Pty) Ltd is seeking a highly skilled and experienced Assistant Store Manager to join our team. As a key member of our store management team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring operational excellence in our stores.
Key Responsibilities
- Operational Management
- Develop and implement strategies to achieve sales objectives and maximize income streams.
- Monitor and analyze store performance to identify areas for improvement.
- Ensure effective implementation of merchandising standards and marketing initiatives.
- Attract and retain a loyal customer base through exceptional customer service.
- Inventory Management
- Manage inventory levels to ensure optimal stock levels and minimize waste.
- Implement effective inventory control systems to prevent stock discrepancies.
- Customer Service
- Exceed customer expectations through prompt and courteous service.
- Review mystery shopper reports to identify areas for improvement.
- Ensure timely resolution of customer complaints and concerns.
- People Management
- Develop and implement training programs to enhance employee skills and knowledge.
- Conduct regular performance evaluations and provide constructive feedback.
- Foster a positive and inclusive work environment that promotes employee engagement and satisfaction.
- Administration
- Ensure compliance with company policies, procedures, and system requirements.
- Manage cash handling and banking procedures to prevent errors and discrepancies.
- Conduct regular safety checks and ensure a secure working environment.
Requirements
- Proven experience in a retail management role.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Strong leadership and team management skills.
- Flexibility and adaptability in a fast-paced environment.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
