Senior Business Readiness Manager

1 month ago

Cape Town, Western Cape, South Africa Datonomy Solutions Full time
Business Readiness Lead

We are seeking a highly skilled Business Readiness Lead to support the successful implementation of projects and project deliverables by planning, managing, and driving Business Readiness and User Adoption across specific projects to achieve business goals.

Key Responsibilities:

  • Assume end-to-end responsibility for Business Readiness for specific projects, ensuring the change deployed is sustainable and fully embedded within the business.
  • Conduct Business Readiness needs analysis for relevant business units to determine key drivers for change and best options or solutions to support business activities and performance on the project.
  • Establish and mobilise a Business Anchoring team (BAT) structure to provide direction, make decisions and manage the flow of communication during the change to senior stakeholders that will enable the change to be implemented successfully in the respective department or business unit.
  • Work with Business Anchoring Teams to identify and set up readiness activities/ tasks for relevant stakeholder groups.
  • Manage and monitor the completion of readiness activities/ tasks to ensure readiness for go live.
  • Communicate the Business Readiness tasks that need to be performed.
  • Engage with the Sponsor and Business Anchors to ensure timelines and status of the project are understood and to address any business-related constraints.
  • Proactively address operational Business Readiness issues within specific units.
  • Promote and support end-user training efforts in preparation for go live.
  • Ensure that feedback is provided by the Training team and People Partners that all training has been completed.
  • Coordinate the creation of Quick Reference Guides/ FAQs to support the user experience and sustain the change.
  • Conduct regular Business Readiness forums with key project - and business stakeholders to ensure delivery milestones are on track and any potential risks or delays are escalated and proactively mitigated.
  • Provide business stakeholders with regular progress reports, dashboards, and status updates.
  • Ensure Super Users where applicable, are enabled to support and execute the change through an appropriate training and engagement.
  • Manage and coordinate Go-live & hypercare support in collaboration with project management.
  • Disseminate surveys and consolidate findings to support process and efficiency improvements.
  • Initiate and facilitate "Lessons Learnt" forums.
  • Draft/ compile/ publish communication pieces.

Requirements:

  • Degree or Diploma in Information Technology, Computer Science, Business - or Change Management or a related field - (essential).
  • Project Management Certification (desirable).
  • 3+ years' experience in a similar capacity or role with demonstrable experience driving Business Readiness of multiple and complex projects across stakeholder groups within a large organisation - (essential).
  • Strong Change Management capability and experience delivering change involving people, processes, and technology - (essential).
  • Strong understanding of project delivery frameworks and project management delivery methods including agile delivery methodology (essential).
  • Experience in a retail or FMCG environment - (desired).

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