Compliance and Operations Coordinator
2 days ago
The Recruitment Council seeks a Compliance and Operations Coordinator to join our team in Cape Town. In this role, you will be responsible for providing comprehensive administrative support to our financial advisors, ensuring seamless day-to-day operations.
Key Responsibilities:
- Manage the advisor's diary, including client birthdays, meetings, and appointments, ensuring efficient time management.
- Perform general office duties such as scanning, printing, and filing both online and physical documents, maintaining a well-organized workspace.
- Ensure adherence to processes set by head office, upholding high standards of quality and accuracy.
- Manage client queries efficiently, responding promptly to their needs and resolving issues effectively.
- Gather and prepare information for client meetings, including reviews, proposals, and implementations, supporting informed decision-making.
- Assist with event planning as needed, contributing to successful outcomes.
- Manage and drive outstanding requirements such as FICA and medicals, prioritizing timely completion and minimizing delays.
- Generate quotes for investments, life cover, and other financial products, providing clients with informed decisions.
- Implement and monitor client proposals, including submitting applications, changes, switches, additions, and withdrawals, maintaining accurate records.
- Arrange and finalize repurchases and transfers, ensuring smooth transactions and client satisfaction.
- Ensure product providers implement instructions accurately and within a reasonable timeframe, upholding exceptional customer service standards.
Requirements:
- Experience in assisting a financial advisor, particularly with an investment focus, is essential.
- Proficiency in Excel and Outlook is required, with strong organizational and multitasking skills.
- Excellent communication skills, both written and verbal, are crucial for success in this role.
- Attention to detail and ability to follow processes meticulously, ensuring accuracy and compliance.
Our team offers a supportive and dynamic work environment, with opportunities for growth and development. We offer a competitive salary of R230,000 per annum, reflecting the importance of this role in our organization.
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