Compliance and Operations Coordinator

2 days ago


Cape Town, Western Cape, South Africa The Recruitment Council Full time

The Recruitment Council seeks a Compliance and Operations Coordinator to join our team in Cape Town. In this role, you will be responsible for providing comprehensive administrative support to our financial advisors, ensuring seamless day-to-day operations.

Key Responsibilities:

  • Manage the advisor's diary, including client birthdays, meetings, and appointments, ensuring efficient time management.
  • Perform general office duties such as scanning, printing, and filing both online and physical documents, maintaining a well-organized workspace.
  • Ensure adherence to processes set by head office, upholding high standards of quality and accuracy.
  • Manage client queries efficiently, responding promptly to their needs and resolving issues effectively.
  • Gather and prepare information for client meetings, including reviews, proposals, and implementations, supporting informed decision-making.
  • Assist with event planning as needed, contributing to successful outcomes.
  • Manage and drive outstanding requirements such as FICA and medicals, prioritizing timely completion and minimizing delays.
  • Generate quotes for investments, life cover, and other financial products, providing clients with informed decisions.
  • Implement and monitor client proposals, including submitting applications, changes, switches, additions, and withdrawals, maintaining accurate records.
  • Arrange and finalize repurchases and transfers, ensuring smooth transactions and client satisfaction.
  • Ensure product providers implement instructions accurately and within a reasonable timeframe, upholding exceptional customer service standards.

Requirements:

  • Experience in assisting a financial advisor, particularly with an investment focus, is essential.
  • Proficiency in Excel and Outlook is required, with strong organizational and multitasking skills.
  • Excellent communication skills, both written and verbal, are crucial for success in this role.
  • Attention to detail and ability to follow processes meticulously, ensuring accuracy and compliance.

Our team offers a supportive and dynamic work environment, with opportunities for growth and development. We offer a competitive salary of R230,000 per annum, reflecting the importance of this role in our organization.



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