Aftersales Service Specialist
7 days ago
Oxyon Human Capital Solutions is seeking a skilled Aftersales Service Specialist to join our team.
As an Aftersales Service Specialist, you will play a critical role in ensuring customer satisfaction and building trust with the vehicle manufacturer or dealership.
Your primary responsibilities will include:
Troubleshooting: Identifying and diagnosing technical issues with vehicles after delivery to customers.
Repair and Maintenance: Performing repairs, maintenance, and upgrades on vehicles to ensure they are in good working condition.
Warranty Work: Conducting warranty repairs and maintenance on vehicles, adhering to manufacturer standards.
Customer Support: Providing technical support and assistance to customers, addressing their concerns and resolving any issues.
To excel in this role, you will need:
Technical Skills
- Fabrication and assembly of bus body components
- Welding and metalwork
- Power tool operation
- Technical drawing interpretation
- Knowledge of heavy vehicle mechanics
Practical Skills
- Hand tool proficiency
- Skilled in using hand tools for tasks like measuring, cutting, shaping, and assembling
Safety consciousness
A strong understanding of safety procedures and regulations related to working with heavy machinery, welding, and other potentially hazardous tasks.
Interpersonal Skills
- Effective communication
- Teamwork and collaboration
- Adaptability and willingness to learn
To be considered for this position, you should have:
National Certificate or Diploma: In a relevant field such as Automotive Repair, Mechanical Engineering, or a related trade (e.g., N1-N6 or equivalent).
Technical Training: Completion of a technical training program in automotive repair, heavy vehicle mechanics, or a related field.
Apprenticeship: Completion of an apprenticeship program in a relevant trade.
Preferred Requirements
- Tertiary qualification In Mechanical Engineering, Automotive Engineering, or a related field.
- Industry Certifications: Possession of industry-recognized certifications, such as Trade Certificate, City & Guilds, Bus Technician Certification, or other relevant manufacturer certifications.
Continuous Learning: A commitment to ongoing training and professional development to stay up-to-date with industry advancements and manufacturer requirements.
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