Customer Service Coordinator
4 days ago
Job Title: Customer Service Coordinator
Job Location: Gauteng, Centurion
Deadline: March 20, 2025
Core Purpose Of The Role:The core purpose of this position is to provide accurate, timeous support and service to the sales department.
Key Deliverables And Outputs:- Assist sales representatives with onboarding new customers.
- Develop a thorough understanding of the services offered, along with auction and terms and conditions.
- Provide technical and non-technical assistance and support to customers and the sales team.
- Schedule training with new and existing dealers in collaboration with the Training Facilitator.
- Follow up with customers to ensure queries have been resolved.
- Liaise with the FICA team regarding the FICA status.
- Provide customers with updates on system terms and conditions, as well as auction terms and conditions.
- Assist sales representatives with resolving all TransUnion queries.
- Monthly ad hoc administration and reports.
- Grade 12
- Unendorsed driver's license
- Own reliable transport
- Willingness to work flexible hours
- Automotive industry experience (Advantage)
- 3-5 years in the motor industry in the same or similar position
- Proven track record with contactable references
- Relevant sales courses
- Understand finance principles and customer service
- Good understanding of the motor vehicle sales cycle
- Computer literacy: Word, Excel, and Outlook
- Technologically sound
- Basic math skills
- People person, consumer relations
- Ability to deal with customers and colleagues
- Crisis management, works well under pressure
- Administrative skills
- Information management and reporting skills
- Planning, organizing, time-oriented
- Problem analysis and problem solving
- Great verbal and communication skills
- Teamwork
- Ability to develop, foster, and maintain good relationships
- Good listening skills
- Attention to detail
- Reliable, flexible, and adaptable
- Friendly disposition
- Assertiveness
- Good interpersonal relationships
- Ability to work under pressure
- Career maturity
Mid-Senior level
Employment Type:Full-time
Job Function:Other
Industries:Business Consulting and Services
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