Customer Service Team Lead

7 days ago


Centurion, Gauteng, South Africa Aim Personnel Full time
Job Overview

Aim Personnel is seeking a highly skilled Customer Service Team Lead to manage our call centre operations in Midrand. As a senior leader, you will be responsible for driving customer satisfaction and ensuring seamless communication between customers and our team.

Key Responsibilities
  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and resolution rates.
  • Develop and implement effective strategies to improve customer engagement and loyalty.
  • Maintain up-to-date knowledge of industry trends and best practices to ensure the team stays ahead of the competition.
Requirements
  • Bachelor's degree in Marketing or related field.
  • Minimum 4 years of experience in a senior position within a manufacturing environment.
  • Proficiency in CRM software and ability to analyze data to inform business decisions.


  • Centurion, Gauteng, South Africa Barnet Carers Full time

    Barnet Carers is looking for a highly motivated Customer Service Representative Lead to join our team.This role involves leading a team of customer service representatives, providing guidance and support to ensure excellent customer service standards are met.You will also be responsible for managing customer relations, both face to face and via phone, as...

  • Claims Team Leader

    5 days ago


    Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

    CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.CLC is currently hiring a Claims Team Leader to join our...


  • Centurion, Gauteng, South Africa Network Recruitment Full time

    Job OverviewAs a Service Department Team Lead at Network Recruitment, you will be responsible for maintaining CRM data accuracy and integrity. This role requires a strong analytical mindset, excellent communication skills, and the ability to lead a team effectively.Responsibilities:Review and analyse CRM data to ensure its accuracy and integrity.Identify and...


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

    Job OverviewWe are seeking a skilled Claims Team Leader to join our dynamic team at Customer Loyalty Consultants.The successful candidate will be responsible for assisting with the daily running and management of the Division, ensuring that Service Level Agreements are met as per Binder Agreements.


  • Centurion, Gauteng, South Africa SKG Properties Full time

    About the RoleWe are seeking a highly skilled Field Service Team Lead to oversee the Field Service Department and ensure seamless delivery of maintenance services.Key responsibilities include managing labour resource planning, project management, and supervision of maintenance personnel.The ideal candidate will possess strong technical knowledge, excellent...

  • Dynamic Team Lead

    4 days ago


    Centurion, Gauteng, South Africa You Choose Recruit Full time

    About You Choose RecruitWe are a leading hardware retailer seeking an experienced leader to drive sales, support daily operations, and lead a dynamic team. As a strong leader with a passion for retail and team management, you will play a key role in driving business success.Key Responsibilities:Support the Branch Manager in daily operations and...


  • Centurion, Gauteng, South Africa You Choose Recruit Full time

    Company Overview: You Choose Recruit is a leading hardware retailer seeking a highly motivated and experienced sales professional to drive sales growth, lead a team, and deliver exceptional customer service.">About the Role: As a Senior Retail Sales Consultant, you will be responsible for assisting customers with product knowledge and purchases, driving...


  • Centurion, Gauteng, South Africa Hello Group Full time

    About UsHello Group is a leading provider of integrated consumer and business services. Our goal is to create game-changing solutions that enhance the lives of migrant and marginalised communities.We believe in breaking down barriers and defying bias to create a more inclusive and equitable society. Our employees are passionate about making a difference and...


  • Centurion, Gauteng, South Africa Momentum Full time

    About Us">Momentum Metropolitan is a leading provider of financial solutions, offering a range of products and services that enable individuals and businesses to achieve their goals and aspirations.">Our Values">We value innovation, teamwork, and customer-centricity. We strive to deliver exceptional customer service, build lasting relationships, and create...


  • Centurion, Gauteng, South Africa Restaurant Careers Full time

    About Our Role: We are currently seeking a highly motivated and experienced Front Office Manager to lead our front office operations and provide exceptional customer service to our guests. The successful candidate will be responsible for overseeing daily front office operations, training and mentoring the front office team, maintaining brand standards, and...


  • Centurion, Gauteng, South Africa Network Recruitment Full time

    **Job Summary:**We are seeking a highly skilled and experienced Technical Service Lead to join our team at Network Recruitment. In this key role, you will be responsible for leading the service department and overseeing the management of CRM data accuracy and integrity.Main Responsibilities:Analyzing and maintaining CRM data accuracy and...

  • Construction Team Lead

    23 hours ago


    Centurion, Gauteng, South Africa VRH Power Full time

    Our CompanyVRH Power is a leading provider of renewable energy solutions, committed to delivering high-quality projects that exceed our customers' expectations. Our team of experienced professionals is dedicated to providing exceptional service, ensuring timely project completion, and maintaining the highest levels of quality and safety.We are proud to offer...


  • Centurion, Gauteng, South Africa Ariston Group Full time

    Ariston Group is a global leader in sustainable thermal comfort, offering a unique range of solutions for hot water, space heating, and air treatment. The company operates under strategic brands Ariston, Elco, and Wolf, and has a direct presence in 40 countries across five continents.The successful candidate will be responsible for managing CRM data,...


  • Centurion, Gauteng, South Africa Job Crystal Full time

    Job Crystal is seeking a Fuel Dispenser Assistant to join our team in Gauteng. As a key member of our team, you will be responsible for:Dispensing fuelCashieringMaking change or charging purchases to customers' credit cardsRequirements:The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment,...


  • Centurion, Gauteng, South Africa WNS Global Services Full time

    Job Description:The Senior Operations Manager will be responsible for leading the Inbound Service, Sales and Retentions Department. This includes creating and instilling a service, sales and retentions culture in a customer-centric environment through effective management of people, processes, technology and finance.To deliver excellence through staff...

  • Car Sales Team Lead

    5 days ago


    Centurion, Gauteng, South Africa WeBuyCars Full time

    We are seeking a results-driven sales leader to join our team as a Car Sales Team Lead. The successful candidate will be responsible for driving sales growth and leading the sales team to achieve sales targets.Sales Leadership:Lead the sales team to achieve sales targets.Key responsibilities include managing sales targets, training sales executives, and...


  • Centurion, Gauteng, South Africa Stonebridge HR Solutions Full time

    About the Role:The Sales Manager will play a critical role in driving sales performance and improving customer engagement at Stonebridge HR Solutions. As a key member of our team, you will be responsible for leading and developing a high-performing sales team, developing and implementing sales strategies to drive revenue growth, and improving customer...

  • Sales Team Lead

    5 days ago


    Centurion, Gauteng, South Africa Maneshez solutions services Full time

    We are looking for a professional and customer service-oriented store management executive to oversee daily operations at Maneshez solutions services. As the store management executive, you will supervise the operational and organizational standards of the store.The ideal candidate must be able to improve customer satisfaction and meet sales goals. In...


  • Centurion, Gauteng, South Africa IQVIA Full time

    Job OverviewWe are seeking an experienced Sales Director to join our team. As a Sales Director, you will be responsible for achieving sales targets, leading a high-performing Key Accounts Management team, and working closely with the Consulting team to identify opportunities and develop strategies to achieve sales goals.Key Responsibilities:Achieving company...


  • Centurion, Gauteng, South Africa Hello Group Full time

    Join to apply for the Customer Service Consultant role at Hello Group.The Customer Service Consultant will be a crucial member of the customer and client service team, responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed...