Client Engagement Specialist
1 day ago
As a Customer Success Manager at the University of Fort Hare, you will be instrumental in driving client success. This role involves building strong relationships with our clients and identifying opportunities to improve our products and services.
Key Responsibilities:
- Collaborate with cross-functional teams to develop and implement customer success strategies.
- Conduct onboarding processes, product demos, and provide ongoing support to ensure seamless integration.
- Regularly communicate with clients to build trust and foster strong relationships.
- Identify opportunities to improve our products and services based on client feedback.
Requirements:
- Flexibility in working with diverse time zones.
- Technical expertise in IP addressing, DNS, network infrastructure, and basic security concepts.
- Strong documentation skills to capture customer interactions.
- Familiarity with CRM systems like Zoho or Zendesk.
- Effective communication skills to engage with both technical and non-technical stakeholders.
- A growth mindset to continuously learn and adapt to new features and technologies.
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