Manager of Client Engagement
5 days ago
We are seeking a Manager of Client Engagement to join our team at Santam Business.
Key ResponsibilitiesThis role involves leading the client engagement team, developing and implementing operational strategies, and aligning departmental objectives with company vision and mission.
Client Engagement- Develop and implement operational strategies to achieve business goals.
- Foster strong relationships with key stakeholders.
- Oversee contact centre operations, focusing on efficiency and productivity.
- Manage staffing, scheduling, and resource allocation to meet business needs.
- Monitor and analyse key performance indicators (KPIs).
- Lead a high-performing call centre team, motivating and developing their skills.
- Conduct performance reviews, provide feedback, and address performance gaps.
- Identify training needs and facilitate staff development.
- Analyse and optimise call centre processes and workflows.
- Implement quality control measures to ensure accuracy and consistency.
- Develop and maintain process documentation.
- Ensure adherence to regulatory requirements and industry standards.
- Maintain compliance with company policies and procedures.
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Senior Client Engagement Specialist
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Client Engagement Specialist
15 hours ago
Cape Town, Western Cape, South Africa University of Fort Hare Full timeAs a Customer Success Manager at the University of Fort Hare, you will be instrumental in driving client success. This role involves building strong relationships with our clients and identifying opportunities to improve our products and services.Key Responsibilities:Collaborate with cross-functional teams to develop and implement customer success...
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Manager: Client Engagement
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Cape Town, Western Cape, South Africa Sanlam Limited Full timeA position has become available for a Client Engagement Manager who will be based in the Client Solutions: Direct, based in Tygervalley, Bellville.WHAT WILL YOU DOThe Client Engagement Manager is responsible for implementing operational strategies and overseeing the day-to-day operations of the Client Engagement contact centre, ensuring that customer service...
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CLIENT ENGAGEMENT MANAGER
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Client Engagement Manager
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Cape Town, Western Cape, South Africa Communicate Recruitment Full timeWe're looking for a Client Engagement Manager to join our team at Communicate Recruitment. In this role, you will be responsible for building long-lasting relationships with clients and candidates alike.Your exceptional communication skills and ability to understand the technical depth of our industry will make you an effective talent partner. You'll also be...
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Client Engagement Lead
5 days ago
Cape Town, Western Cape, South Africa Sanlam Limited Full timeWelcome to Santam, the market leader in the general insurance industry in Southern Africa. As a large, diversified, expanding, and transforming company, we're committed to delivering Insurance Good and Proper.We're seeking a highly skilled and experienced Client Engagement Manager to join our team. Reporting directly to the Head of Client Engagement and...
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Client Engagement Representative
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Cape Town, Western Cape, South Africa Remotechoice Full timeKey ResponsibilitiesThe successful candidate will be responsible for:Identifying and developing new business opportunities through effective lead generation strategies.Buidling strong relationships with potential clients to foster trust and engagement.Assessing client needs and providing insightful solutions to meet their requirements.This role requires...
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Client Engagement Manager
5 days ago
Cape Town, Western Cape, South Africa University of Fort Hare Full timeBenefits and OpportunitiesThis role offers a unique opportunity to work with a leading institution like the University of Fort Hare. You will have the chance to develop your skills and expertise in debt review sales and advisory, while contributing to the success of our organization.
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Client Engagement Lead
3 days ago
Cape Town, Western Cape, South Africa Santam Insurance Full timeJob OverviewWe are looking for an experienced Client Engagement Lead to join our team at Santam Insurance. As a key member of our leadership team, you will play a critical role in driving business growth and delivering exceptional client service.The successful candidate will have a strong background in the short term insurance industry and a proven track...
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Client Engagement Manager
5 days ago
Cape Town, Western Cape, South Africa PayU Payments Private Limited Full timeSales Executive PositionThe Sales Executive at PayU Payments Private Limited drives revenue growth through outbound prospecting and closing new business deals. This role requires a strong understanding of the Payments, Banking, and Financial domains, as well as excellent communication and negotiation skills.Responsibilities and RequirementsIdentify and...
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Cape Town, Western Cape, South Africa Project Growth Full timeAbout the Position:As a Project Growth Client Engagement Specialist, you will play a critical role in driving client success and business growth. You will be responsible for developing and implementing strategic account plans, building strong relationships with clients, and ensuring exceptional customer service.Responsibilities:Develop and execute strategic...
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Global Client Engagement Representative
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Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full timeOverviewAt TTEC, we are passionate about delivering exceptional customer experiences. As a Global Client Engagement Representative, you will play a vital role in achieving this goal.Your Key ResponsibilitiesYou will answer incoming communications from customers in a timely and professional manner.You will conduct research to provide accurate answers for...
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Business Growth and Client Engagement Expert
9 hours ago
Cape Town, Western Cape, South Africa Old Mutual Full timeIn this role, you will be responsible for driving business growth through exceptional client engagement and service delivery.Job DescriptionThe successful candidate will be an experienced professional with a strong background in wealth management and relationship management. They will be responsible for developing and implementing effective strategies to...
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Online Vendor Engagement Manager
2 days ago
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Cape Town, Western Cape, South Africa Mascotte | Client & Operations Support for Vets Full timeKey ResponsibilitiesCare Coordination: Manage client inquiries, triage urgent matters, and direct them to the appropriate veterinary staff.Documentation and Record-Keeping: Maintain accurate records in the practice's management system, ensuring all client interactions, visit details, and follow-up actions are logged correctly.Creating Treatment Plans &...
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Influencer Engagement Specialist
9 hours ago
Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full timeWe're seeking an Influencer Engagement Specialist to join our team at OLIVER. As a key member of our social media department, you'll be responsible for identifying and engaging with influencers who can help us achieve our clients' goals.About the Role:You'll work closely with our clients to develop and execute social media strategies that drive engagement...
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Customer Engagement Manager
2 weeks ago
Cape Town, Western Cape, South Africa Set Consulting Full timeJob title: Customer Engagement ManagerLocation: Century CityPurpose of the Job: The Customer Engagement Manager is responsible for building and nurturing positive, long-term relationships with customers. This role focuses on increasing customer engagement through strategic communication across digital and direct marketing channels and promoting product...
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Client Relationship Manager
1 week ago
Cape Town, Western Cape, South Africa The Recruitment Council Full timeAs part of the business development team, the Client Relationship Manager will provide comprehensive support to the CEO and the business development function. This role is centered on managing client relationships, coordinating service delivery, and facilitating client interactions. A key focus is on executive support for the CEO, as well as driving business...
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Client Relationship Manager
5 days ago
Cape Town, Western Cape, South Africa Consilio LLC Full timeResponsibilitiesThis position involves assisting the Account Management team in protecting existing business and growing total account revenue. Key responsibilities include ensuring compliance with SCS client playbook workflows and other client guidelines, completing new engagement setup for clients, and preparing contractual requirements. You will also be...
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Community Engagement Specialist
15 hours ago
Cape Town, Western Cape, South Africa City of Tulsa Full timeJob Overview:The City of Tulsa is hiring a Community Engagement Specialist - Youth Program to lead the development and implementation of community programs that support youth resilience and well-being.Key Responsibilities:Design and deliver training programs for community stakeholders on youth resilience and mental health;Build and maintain relationships...