RSA Travel Program Coordinator
3 days ago
About Us
We're dedicated to taking business travel to the next level at StudentUniverse. Our people are anything but ordinary, leading with passion and a hunger to do better. We're committed to delivering exceptional results for our clients through personalized service and industry expertise.
This role is an integral part between the client and our business, often the first line of communication and relationship with the client and travelers. The Corporate Travel Manager - After Hours Specialist will be responsible for ensuring the necessary functions to fulfill our clients' travel program are exceeded.
Responsibilities:
- Drive a customer-centric mentality by delivering on our brand's CVPs.
- You will be responsible for the entire customer experience from quoting, booking, queries, and complaint handling.
- Meet and exceed targets in client SLA and other key KPIs.
System and Process Requirements:
- Adhere to our One Best Way finance process and procedures.
- Demonstrate clear, open, and honest communication internally and externally.
- Achieve monthly SLAs and incentives.
Sales Abilities:
- Follow our one best way sales process.
- Balance meeting deadlines while maintaining high standards under pressure.
- Sales-oriented and able to work towards targets and incentives.
Qualifications:
- Minimum 3 years' experience as a Corporate Travel Consultant.
- 3+ years experience using Amadeus.
- After hours experience advantageous.
- Extensive fares knowledge.
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