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Client Service Liaison

2 weeks ago

Johannesburg, Gauteng, South Africa Sanlam Limited Full time

About Us

We're a leading insurance company in Southern Africa, operating in multiple countries across the continent. Our goal is to provide exceptional insurance services to our clients, ensuring their needs are met and exceeded.

Job Description

As a Client Service Consultant, you will play a crucial role in delivering world-class products and services to our clients. You will be responsible for capturing client information, executing broker requests, handling administrative tasks, and providing professional service to clients and offices.

Key Performance Indicators
  • Meet or exceed client service level agreements.
  • Achieve agreed productivity levels.
  • Ensure accurate completion of broker requests and resolution of queries timeously.
  • Provide effective and efficient service to clients and offices.
Requirements


• Matric certificate or equivalent qualification

• FAIS compliant (30 credits NQF level 4)

• Experience in short term insurance

• Clear criminal and credit record

• Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.

• Computer literate

• Willing to work shifts

• Clean track record in terms of adherence to Quality standard and Compliance

• Consistent target achievement