Client Relationship Coordinator

5 days ago


Johannesburg, Gauteng, South Africa Globevest Group Full time
About the Role
As a Client Liaison Officer at Globevest Group, you will play a crucial role in building and maintaining strong relationships with clients. This includes conducting regular business reviews to ensure client satisfaction and alerting the sales team to potential sales opportunities. You will also be responsible for informing customers about additional products offered by the company and attending meetings with clients to build relationships with existing accounts. To succeed in this role, you must have strong marketing skills and 2-3 years' experience in a FMCG environment. A valid driver's license and own transport are also essential.

Responsibilities:
  1. Building and maintaining relationships with clients and key personnel
  2. Conducting business reviews to ensure client satisfaction with products and services
  3. Alerting the sales team to opportunities for further sales within key clients
  4. Informing customers about additional products offered by the company
  5. Attending meetings with clients to build relationships with existing accounts
  6. Achieving client relationship targets and KPIs set by the Commercial Director
  7. Collaborating closely with Sales Representatives
  8. Escalating and resolving areas of concern raised by clients
  9. Conducting client satisfaction surveys and reviews
  10. Updating management and ensuring sales representatives are aware of changes within clients
  11. Passthrough leads to the sales team and following up on progress


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