International Customer Service Representative

7 days ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Title: Swedish- / Danish-Speaking International Call Centre Agent

At ABC Worldwide, we are seeking highly skilled and multilingual professionals to join our team as Swedish- / Danish-Speaking International Call Centre Agents. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their customers.

Key Responsibilities:
  • Provide high-quality customer service to clients and their customers via phone and email
  • Process and manage customer data in various policy and claims systems
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements:
  • Danish and/or Swedish native speaker with full professional fluency in English
  • Previous experience in insurance, medical assistance, or tourism is an advantage
  • Proactive and able to work well under pressure
  • Flexible and open-minded to ongoing changes and training
  • Bachelor's degree or higher
  • Good computer user skills in Microsoft Office tools
Work Environment:

We operate local office hours (Monday – Friday 9am – 5pm) and 24/7 in various international projects in liaison with other centres around the world.

If you meet the requirements and are interested in this opportunity, please submit your latest CV and motivation to us.



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