Technical Specialist
1 month ago
**IT Technician Role with Sydsen Group (Pty) Ltd**
We are seeking an IT Technician to join our team at Sydsen Group (Pty) Ltd in Mossel Bay, Western Cape. In this position, you will be responsible for troubleshooting hardware and software issues, maintaining network systems, and ensuring smooth and secure daily operations.
Key Responsibilities- Provide technical support to users, resolving issues related to hardware, software, and network systems.
- Install, configure, and maintain computer hardware, software, and networking equipment.
- Diagnose and resolve technical problems in a timely and effective manner.
- Monitor and maintain local area networks (LAN), wide area networks (WAN), and ensure connectivity for end-users.
- Implement and maintain data security protocols, including antivirus and firewall updates.
- Maintain records of IT assets, update technical documentation, and log resolved issues.
- Provide guidance and training to end-users on system functionality, security, and best practices.
- Educational background in Information Technology, Computer Science, or a related field.
- At least 2 years of experience in IT support or a similar role.
- Technical skills in Windows, Mac, and Linux operating systems, Microsoft Office Suite, and common office software.
- Knowledge of network configurations, protocols, and equipment (routers, switches, etc.).
- Experience with IT troubleshooting tools and remote support applications.
- Desirable certifications include A+ Certification, Network+, or other IT certifications.
- Strong communication, problem-solving abilities, and attention to detail.
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IT Support Specialist
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