IT Support Specialist

3 weeks ago


Richards Bay, KwaZulu-Natal, South Africa SGS Full time

Job Summary

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at SGS. As an IT Support Specialist, you will be responsible for ensuring the smooth operation of our computer systems and providing technical support to our employees.

Key Responsibilities

  • Ensure adherence to Standard Operating Procedures (SOPs) and Quality Management Systems (QMS)
  • Accurately capture and record data in a timely and efficient manner
  • Provide technical support to employees, including troubleshooting hardware and software issues
  • Assist in the development and maintenance of internal databases and ensure data integrity and security
  • Support the IT team in the deployment of network infrastructure, including routers, switches, and firewalls
  • Contribute to the documentation of IT procedures and create user manuals and help guides for internal software applications
  • Engage in software testing and debugging, providing feedback to developers to improve application performance
  • Assist in the inventory management of IT assets, tracking hardware and software licenses
  • Support the implementation of disaster recovery and business continuity plans

Requirements

  • Grade 12 or equivalent qualification
  • National Diploma in Computer Science or related field
  • Proficiency in English (read, write, speak)
  • Computer literacy in MS Office suite (Outlook, Word, Excel, PowerPoint)
  • Exceptional computer literacy and research skills
  • Strong organizational and time management skills
  • Self-motivated and high level of initiative

Additional Information

Be a South African citizen and willing to relocate to Richards Bay. Must be between the ages of 18-30, currently unemployed, and have no criminal record.


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