IT Support Specialist

2 months ago


Mossel Bay, Western Cape, South Africa Sydsen Full time
Key Responsibilities
  1. Technical Support: Provide first-line support to users, resolving technical issues related to hardware, software, and network systems.
  2. Installation and Maintenance: Install, configure, and maintain computer hardware, software, and networking equipment.
  3. Troubleshooting: Diagnose and resolve technical problems in a timely and effective manner.
  4. Network Administration: Monitor and maintain local area networks (LAN), wide area networks (WAN), and ensure connectivity for end-users.
  5. Data Security: Implement and maintain data security protocols, including antivirus and firewall updates.
  6. Documentation: Maintain records of IT assets, update technical documentation, and log resolved issues.
  7. User Training: Provide guidance and training to end-users on system functionality, security, and best practices.
Required Skills and Qualifications
  1. Education: Diploma or Degree in Information Technology, Computer Science, or a related field.
  2. Experience: Minimum of 2 years of experience in IT support or a similar role.
  3. Technical Skills
    • Proficiency in Windows, Mac, and Linux operating systems.
    • Familiarity with Microsoft Office Suite and common office software.
    • Knowledge of network configurations, protocols, and equipment (routers, switches, etc.).
    • Experience with IT troubleshooting tools and remote support applications.
  4. Certifications: A+ Certification, Network+, or other IT certifications (preferred).
  5. Soft Skills: Strong communication, problem-solving abilities, and attention to detail

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