IT Support Specialist
2 months ago
- Technical Support: Provide first-line support to users, resolving technical issues related to hardware, software, and network systems.
- Installation and Maintenance: Install, configure, and maintain computer hardware, software, and networking equipment.
- Troubleshooting: Diagnose and resolve technical problems in a timely and effective manner.
- Network Administration: Monitor and maintain local area networks (LAN), wide area networks (WAN), and ensure connectivity for end-users.
- Data Security: Implement and maintain data security protocols, including antivirus and firewall updates.
- Documentation: Maintain records of IT assets, update technical documentation, and log resolved issues.
- User Training: Provide guidance and training to end-users on system functionality, security, and best practices.
- Education: Diploma or Degree in Information Technology, Computer Science, or a related field.
- Experience: Minimum of 2 years of experience in IT support or a similar role.
- Technical Skills:
- Proficiency in Windows, Mac, and Linux operating systems.
- Familiarity with Microsoft Office Suite and common office software.
- Knowledge of network configurations, protocols, and equipment (routers, switches, etc.).
- Experience with IT troubleshooting tools and remote support applications.
- Certifications: A+ Certification, Network+, or other IT certifications (preferred).
- Soft Skills: Strong communication, problem-solving abilities, and attention to detail
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