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Desktop Support Specialist

2 months ago

Paarl, Western Cape, South Africa Communicate Recruitment Full time
Job Summary

We are seeking a highly skilled Desktop Support Analyst to join our team at Communicate Recruitment. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and their end-users.

Key Responsibilities
  • Provide timely and effective technical support to clients and their end-users via phone, email, and remote desktop connections.
  • Troubleshoot and resolve hardware and software issues, including installing, configuring, and troubleshooting desktops, laptops, and mobile devices.
  • Collaborate with internal teams to ensure seamless integration of technical support services.
  • Develop and maintain technical documentation, knowledge base articles, and training materials to support technical support operations.
  • Stay up-to-date with the latest technology trends, products, and services to provide expert-level support.
Requirements
  • Bachelor of Science in Computer Science, Information Technology, or a related field.
  • At least three years of experience in IT and desktop support.
  • Relevant certifications, such as CompTIA A+, N+, or Microsoft certifications.
  • Hands-on experience with servers, virtualization, and Windows operating systems.
  • Strong problem-solving skills and a solid understanding of Active Directory, DNS, DHCP, and Group Policies.
  • Experience working with Dell products and Microsoft products, including M365 and Azure.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.