Operational Services Director
4 days ago
As a Facilities and Asset Manager at CBRE Excellerate, you will be responsible for delivering high-quality services to our clients across Africa and the Middle East. We provide an integrated suite of real estate services, including facilities management, advisory & transaction services, and project management.
We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.
The ideal candidate will have at least 5 years of experience in facilities management, computer literacy (MS Office), and a qualification in facilities management is a strong recommendation.
You will bring:
- Proven experience in managing health and safety protocols, including reporting and investigating incidents, passing QHSE audits, and maintaining robust hazard reports.
- Demonstrated ability to deliver exceptional service, manage client expectations, and maintain effective business relationships.
- Strong leadership skills with experience in developing and implementing personal development plans, performance management, and promoting diversity and inclusion.
- Experience in managing budgets, ensuring timely billing, and following up on payments. Ability to liaise with clients regarding contract renewals, fee adjustments, and business reviews.
Some key responsibilities of this role include:
- Health and Safety: Report and investigate all accidents and incidents per CBRE procedures, ensure preventive actions and share lessons learned.
- Client Liaison: Deliver timely, cost-effective, and high-quality services to ensure client satisfaction.
- People Management: Implement personal development plans aligned with the mentor program.
- Ethics and Compliance: Enforce CBRE Excellerate's Code of Conduct and Ethics with zero tolerance for non-compliance.
- Financial Management: Ensure compliance with operational budgets and financial policies.
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